Case Manager - Full time - Days - Jackson

About the Role

The Case Manager is a member of the hospital or specialty-based patient-centered care team responsible for the collaborative practices of identification, assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual's and family's health care needs. The goals are to promote patient safety, quality of care, and cost-effective outcomes. The role provides effective discharge planning services supporting a safe transition to the next level of care and addresses the needs of patients who have experienced a critical event or diagnosis requiring management strategies to optimize health outcomes along the care continuum.

Responsibilities

• Collaborate in identification, assessment, planning, facilitation, and care coordination for patients and families.
• Advocate for options and services to meet health care needs.
• Promote patient safety, quality of care, and cost-effective outcomes.
• Provide discharge planning services for safe transitions to the next level of care.
• Address the needs of patients with critical events or diagnoses to optimize health outcomes.

Requirements

• Bachelor's degree in nursing or a Master's degree in Social Work.
• Minimum of three years of clinical experience.
• Excellent verbal communication and written documentation skills.
• Strong customer service and interpersonal skills, including the ability to interact with internal and external customers and all levels of the organization.
• Strong problem-solving, analytical, and decision-making skills.
• Proficient computer skills and knowledge.
• Experience in discharge planning, home health care, rehabilitative medicine, or managed care preferred.
• Knowledge of preventive service guidelines, clinical practice guidelines, behavior change theory, Medicare and Medicaid regulations, and case management principles.
• Understanding of medical ethics and legal implications related to case management.
• Awareness of social determinants of health and their impact on patient wellbeing.
• Ability to facilitate community resources to meet the needs of diverse populations.
• Strong organizational, planning, and implementation skills to handle multiple complex patient needs simultaneously.
• Compassionate with the ability to successfully advocate for patients and their families.

Qualifications

• Registered Nurse (RN) or Licensed Social Worker (LMSW) with a valid, unrestricted State of Michigan license.
• Certification in Case Management (CCM) by the Commission for Case Management Certification (CCMC) or Accredited Case Manager (ACM) by the American Case Management Association preferred.

Benefits

Full-time benefits eligible.

Organization: Henry Ford Jackson Hospital | Department: Case Management | Shift: Day