Case Manager Assistant - Full Time - Day Shift - Jackson

About the Role

The Case Manager Assistant assists the Case Managers with concrete patient-related tasks and various clinical interventions. They support patients, families, and others requesting assistance from the Case Management & Social Work Services Department who are not currently receiving services from another staff member. Additional duties may include assisting with special medication fund programs, updating resources, issuing Medicare Important Messages to patients, and performing other office-related tasks.

Responsibilities

• Assist Case Managers with patient-related tasks and clinical interventions
• Support patients, families, and others requesting assistance from the department
• Assist with special medication fund programs
• Update resources and issue Medicare Important Messages to patients
• Perform other office-related tasks as needed
• Move freely about the facility to visit patients

Requirements

• High School diploma or G.E.D. equivalent
• Associates degree preferred or equivalent healthcare experience
• Good verbal and written communication skills
• Ability to read, write, and speak English
• Strong critical thinking and problem-solving skills
• Good organizational skills and ability to multitask
• Strong interpersonal skills, including the ability to develop and maintain trusting relationships
• Professional demeanor and flexibility
• Ability to complete assigned tasks with minimal supervision
• Ability to stand/walk for long periods of time

Working Conditions

• May work in a clinical environment with potential exposure to communicable diseases
• Position requires the ability to stand and walk for extended periods

Organization: Henry Ford Jackson Hospital | Department: Case Management | Shift: Day