Case Manager (FT, Nights)

About the role

We’re not just behavioral health people—we’re crisis people. Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support. Our values shape our decisions, define our culture, and foster continuous learning and growth. We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission. We are on a mission to change the face of behavioral health. Help us save lives and make a difference.

Responsibilities

• Facilitate admission intakes, treatment planning, discharge planning, obtaining collateral and assisting in the legal process and initiating personalized care for individuals who are in crisis and stabilizing from crisis.
• Work collaboratively with the interdisciplinary treatment team to coordinate care and discharge planning for individuals, their family members, clinics, local providers, and/or other referral sources.
• Carry a caseload and act as ambassador to community partners.
• Educate and inform individuals of consents for treatment and authorizations for use and disclosures.
• Participate regularly in Interdisciplinary Treatment Team meetings.
• Collaborate with the Treatment Team to develop and implement an individualized person-centered Treatment Plan appropriate for brief intervention.
• Complete the signed Treatment Plan and review with each individual and any other involved parties.
• Gather collateral from the individual and involved parties to provide a thorough assessment of needs for treatment and discharge.
• Actively coordinate care and provide referrals for individuals to ensure services are coordinated with both facility staff and external providers.
• Identify and address gaps in service needs for participating parties in service delivery to the individual and make appropriate recommendations to meet individuals’ needs upon discharge.
• Collaborate with Interdisciplinary Treatment Team to engage, monitor, and communicate with the individual, ensuring safety is maintained while meeting the individual’s needs.
• Maintain the clinic record, including documentation of activities performed as part of the service delivery process.
• Obtain signatures from individuals regarding treatment, as necessary.
• Document all services and individuals’ activities in the Electronic Health Record (EHR) regarding brief interventions, coordination of care, discharge planning, treatment planning, and any other pertinent information.
• Maintain a working knowledge of the Virginia Invol