Case Manager (Family Preservation and Prevention Ongoing Services)

About the role

The Family Preservation and Prevention Ongoing Services (FPPOS)-Case Manager provides ongoing, family-centered case management to children, youth, and caregivers.

Responsibilities

• Engage children, youth, and caregivers using trauma-informed, strengths-based, and family-centered practices.
• Complete ongoing assessments of family needs, strengths, safety concerns, protective factors, and barriers to service participation.
• Develop, implement, and monitor individualized service plans in collaboration with families, the referring agency, and involved providers.
• Maintain regular communication with referring agency caseworkers and supervisors regarding family progress, risks, service needs, and barriers.
• Coordinate with schools, behavioral health providers, medical professionals, courts, juvenile probation, community organizations, and other involved systems.
• Participate in agency staffings, multidisciplinary case reviews, supervisory meetings, court proceedings, and other required meetings.
• Coordinate and track referrals, follow up on service access and participation, and support continuity of care.
• Prioritize evidence-based, Family First-aligned, and community-based services when appropriate and available.
• Complete case notes, assessments, service plans, contact records, court reports, weekly reports, statistical reports, and other required documentation accurately and within established timelines.
• Maintain confidential records in VisionQuest and agency-approved systems and comply with all documentation, privacy, and information-sharing requirements.
• Follow referring agency procedures, applicable state regulations, child protective services laws, mandated reporting requirements, VisionQuest policies, and all contractual expectations.
• Immediately communicate suspected abuse, neglect, safety threats, critical incidents, or significant changes in family circumstances according to required protocols.
• Participate in supervision, case consultation, quality assurance review, required training, and continuous quality improvement activities.
• Travel throughout the assigned service area to conduct home visits, attend meetings and court proceedings, and support service coordination.
• Transport children, youth, or family members when authorized and necessary to support program services.
• Maintain a flexible schedule, including evenings or other nontraditional hours, when needed to engage families and meet service requirements.

Qualifications

• Must be 21 years of age or older.
• Able to work independently in community settings while maintaining regular communication with supervision.
• Strong organizational, time-management, and computer skills, including the ability to learn electronic case management systems.

Skills & Abilities

• Strong family engagement, assessment, case management, crisis response, and service coordination skills.
• Ability to identify and respond appropriately to child safety, family risk, and mandated reporting concerns.
• Excellent written and verbal communication skills, including the ability to prepare clear, timely, and objective case documentation and court reports.
• Ability to work collaboratively with families, agency personnel, courts, schools, providers, and multidisciplinary teams.
• Knowledge of child welfare systems, trauma-informed care, family preservation practices, and community resources.
• Cultural humility and the ability to work effectively with families from diverse backgrounds.
• Strong organizational, time-management, and computer skills, including the ability to learn electronic case management systems.

Education & Experience

• Bachelor’s or Associate’s degree in the behavioral sciences, human services or social services fields preferred.
• 1 year case management or child welfare experience.
• Child welfare and/or case management experience is strongly encouraged.
• A minimum of one year of related work experience, preferred.