Case Manager - Fairmont High School

About the role

Primary Health Solutions meets people where they are and partners with them on their journey towards wellness. The organization's vision is to be the destination for servant leaders to provide comprehensive and exceptional care. Its values are Respect, Innovation, Stewardship, and Excellence.

Responsibilities

• Establish rapport with youth and families and assess overall treatment needs by identifying strengths that will assist the youth in reaching treatment goals.
• Attempt initial contact with any new client within 48 hours (two business days) of assignment.
• Meet with youth and families face‑to‑face and provide mental health interventions to assist clients in reaching treatment goals (minimum one face‑to‑face contact per month).
• Coordinate ongoing assessment of needs, monitor systems and self‑management of symptoms that might interfere with functioning.
• Provide and assist in crisis intervention for clients in acute distress.
• Educate and assist youth and families in accessing and utilizing community resources; link them to those resources.
• Meet productivity or contracted billable services per fiscal year.
• Maintain documentation standards and clinical contact per agency and program best practice and contract needs.
• Monitor overall service delivery and advocate for youth and families with other service providers.
• Complete progress notes at time of service.
• Achieve an annual average of at least 90% on initial score of clinical record review.
• Educate client and family members about mental illness, symptoms, and medication monitoring.
• Assist and empower youth and families toward self‑sufficiency per the Recovery Model and develop natural social supports.
• Document best efforts to re‑engage clients before termination; collaborate in transfers and referrals.
• Complete terminations for inactive clients per Clinical Records Manual.
• Enhance interpersonal and community coping skills through individual and family interventions (adapting to home, school, work environments).
• Assist youth and family in accessing all available entitlements and resources to meet emotional and/or physical needs.
• Administer Client Satisfaction Surveys to all primary cases annually.
• Maintain and complete all required documentation in the Integrated Clinical record per required timelines.
• Demonstrate familiarity with agency’s computer system.
• Participate in and be on time for all mandatory staff meetings, case review, treatment meetings, and supervision.
• Maintain reliable transportation.
• Perform other duties as assigned.

Requirements

• Associate’s or Bachelor’s Degree in the human services field.
• Experience providing services to families and children is preferred.
• Access to an operational vehicle and a valid driver’s license required.
• Maintain auto insurance with 100,000/300,000 liability policy coverage.

Qualifications

• Obtain and maintain AHA or ARC Basic Life Support (BLS) certification (available through PHS).

Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Ability to solve practical problems and deal with a variety of concrete variables where limited standardization exists.
• Ability to interpret instructions furnished in written, oral, diagram, or schedule form.
• Ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet.
• Core competencies: Customer Service, Communication, Dependability, Quality, Productivity (as described).

Schedule

Full‑time, 40 hours per week (12‑month) position.