Case Manager Entry

About Us

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOA - LA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

PAY RATE

$21.33 - $22.45 Per Hour

BENEFITS

VOALA offers competitive medical, dental, vision and retirement benefits.

Job Summary And Purpose

Case Manager Entry provides entry level case management services to clients classified as low acuity, serving on a team that is the central point of contact to coordinate services and care for assigned clients. These positions serve individuals and families residing in interim and permanent housing. They support and provide services in the areas of assessment; care planning; coaching and social support; connections to direct services; care coordination and system navigation; education about the health and social service system; outreach and engagement, and capacity building for individuals who were experiencing homelessness and are now mostly housed.

Duties And Responsibilities

• Assessment – Work as Part of a team to conduct assessment of participant strengths and needs.
• Coaching for Social Support of participants
• Care Coordination, Case Management, System and Housing Navigation
• Advocacy on behalf of participants before other clinical, agency and community settings
• Capacity Building – Motivate participants and connect them to appropriate programs
• Outreach and Engagement – locate assigned participants, secure a safe place while resolving needs

ESSENTIAL DUTIES

Services for this position must be provided on-site. As a result, the position requires incumbents to report to work on-site each day of active employment.

• Assessment: through individual meetings on a regular basis and as part of Case Management team develop a detailed plan of action to meet the clients needs, set goals and find the necessary resources to meet those goals
• Coaching and Social Support – accompany participants to activities and services
• Coordinate Care and Case Management as part of team, connecting participants to appropriate services
• Advocacy for participants before other agencies/community settings
• Capacity Building – motivating participant progress
• Outreach and Engagement – Meet participants and bring into programs

MANDATED REPORTER

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients
• Must have Case Management training within 6 months of hire. OR Associate’s Degree in Social Services related field in lieu of experience

PREFERRED QUALIFICATIONS

Current California driver's license and clean driving record

EXPERIENCE

• 6 Months of Social Services case related experience
• Associate’s Degree in Social Services related field in lieu of experience

EDUCATION

Case Management training within 6 months of hire.

Volunteers of America is an Equal Opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.