Case Manager/ Employment Training Advisor

In addition to a competitive compensation, this position is also eligible for a sign-on bonus.

Responsibilities

• Designs and develops plans for participants, such as determining and assigning work activities, educational and training programs.
• Conducts assessments for barriers and skills.
• Determines eligibility and need for supportive services including childcare, transportation, and ancillary services.
• Manages participants' progress towards achieving goals by creating and updating plans.
• Assists program participants in developing vocational goals.
• Monitors and records clients' monthly progress to ensure compliance with program regulations and participant attendance level at assigned work activities.
• Notifies county’s human services specialist of non-compliance with work activities.
• Follows procedural requirements by updating client case files in systems.
• Maintains up-to-date knowledge of program procedures and implements appropriately.
• Maintains up-to-date knowledge of community resources, labor market, and training resources.
• Maintains contact with each client placed in employment on a monthly basis.
• Completes all necessary county paper documents and forms.
• Maintains communication with employment organizations and educational programs where participants are located.
• Ensures all performance metrics are met in achieving participant stated outcomes.
• Performs case management duties with customers in-person and on-site.

Skills

• Ability to work with and relate to participants and demonstrate active listening skills.
• Display a professional level of empathy for participants and respect for cultural differences.
• Ability to learn specialized databases and software systems.
• Excellent customer relation techniques and superior verbal and communication skills.
• Excellent accuracy and attention to detail.
• Ability to prioritize work and meet deadlines.
• Ability to recognize and maintain the confidentiality of all materials in the work setting.
• Ability to establish and maintain professional relationships with federal, state, and county agencies as well as the general public.
• Ability to partner with and motivate participants with both physical and/or mental disabilities.
• Ability to maintain a record-keeping and follow-up system.
• Ability to work independently, requiring minimal supervision, and on multiple projects simultaneously.

Qualifications

• An Associate’s or Bachelor’s degree preferred; however, a 2-year degree combined with 2 years of sales/client accounts experience may be considered in lieu of a 4-year degree.
• 2 to 4 years of customer relationship management or case management experience.

Schedule

• Full-time (Mon-Fri), in-office work from 8am-5pm.
• After 6 months of employment, there is an opportunity for a hybrid schedule if the employee is in good standing, making good progress, and can demonstrate the ability to work independently.

Benefits

• Comprehensive benefits package, including standard healthcare benefits.
• Student loan repayment assistance.
• Professional development funds.
• Lifestyle wellness dollars.

Must reside in San Diego County. PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.