Case Manager/Employment Specialist

Qualifications

Essential Qualifications
EDUCATION: Bachelor's Degree in Social Work, or Public Administration, or Psychology, or related field.
EXPERIENCE: 1+ years of experience in a social service agency and/or 1+ years in a customer service focused environment. Experience with job placement, mental health and/or homeless Veteran population is a plus.

Responsibilities

• Develops effective, trusting relationships with program participants by utilizing a trauma informed care and strength-based approach.
• Models positive interactions, verbal guidance, and effective communication.
• Administers various assessments to determine a Veteran’s level of knowledge, skills and abilities.
• Work with the Veteran to identify barriers to employment and resources to overcome them.
• Develop a strength based, client focused plan and execute successful employment placement.
• Utilizes the Housing First Model to advocate for and facilitate participants access to community resources, housing resources, school programs, vocational opportunities or services, recreational activities, and/or relevant mental health services and benefits.
• Affords assistance in developing natural resources and contact social support networks.
• Affords assistance in benefits.
• Develops and maintains comprehensive outreach/working relationship with landlords, property management teams, and community partners on the participants’ behalf to develop workable plans to obtain and/or maintain housing.
• Completes timely service plans with participants including short- and long-term goals; provides follow-up and evaluation of goals.
• Documents weekly and emergency case notes; and enters documentation into HMIS system.
• Completes necessary incident reports.
• Maintains ongoing communication with multi-disciplinary team across multiple programs to assist participants in obtaining and maintaining permanent housing, services to meet needs, and promote stability.
• Engages and facilitates participants with grant approved training opportunities.
• Provides needed life skills training on a one-on-one or group basis or connection with partnerships.
• Affords assistance in developing a budget and monitoring payment of necessary bills.
• Affords assistance with problem solving, social skills, parenting skills and behavior modification to meet participants’ goals of maintaining housing.
• Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Program participant or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."