Case Manager / Employment & Family Services Specialist

About the role

A community-based organization is seeking a compassionate and motivated Case Manager to support individuals and families in overcoming barriers to employment and achieving long-term self-sufficiency.

Key Responsibilities

• Manage an assigned caseload and provide ongoing case management services.
• Conduct assessments to identify employment barriers and participant needs.
• Develop individualized action plans and monitor participant progress.
• Connect participants with workforce development, education, childcare, and community support services.
• Provide job readiness coaching, employment counseling, and job search assistance.
• Cookordinate services with internal teams and community partners.
• Maintain compliance with program requirements and accurate case documentation.
• Follow up with participants to support job placement, retention, and long-term success.
• Participate in team meetings and contribute to continuous program improvement.

Qualifications

• High school diploma or equivalent.
• 4-6 years of experience in case management, workforce development, social services, human services, career counseling, or a related field (or an equivalent combination of education and experience).
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently while collaborating with a team.
• Reliable transportation and willingness to travel between program locations.

Preferred

• Experience supporting individuals facing barriers to employment.
• Knowledge of local workforce resources and community organizations.
• Experience developing employment or service plans.
• Strong conflict resolution and problem-solving skills.
• Proficiency with Microsoft Office, including Word and Excel.

Why Apply?

• Meaningful opportunity to make a direct impact on individuals and families.
• Monday-Friday daytime schedule.
• Collaborative and mission-driven team environment.
• Gain valuable experience in workforce development, case management, and community outreach.

Location: Memphis, TN (Travel required between multiple community sites)

Pay: $19.00/hour

Schedule: Monday-Friday | 8:00 AM - 5:00 PM

Duration: Contract through October 31, 2026