Case Manager - Emergency Shelter

About the role

At Families in Transition, we’re on a mission to prevent and break the cycle of homelessness. Our mission empowers people by providing dignified housing, delivering comprehensive and innovative solutions, developing collaborative relationships with clients and partners, and creating opportunities for donors and volunteers committed to making a difference.

The Case Manager – Emergency Shelter is responsible for finding safe, permanent housing for individuals and families who need short-term emergency shelter. The Case Manager works with participants to identify their needs and coordinate services such as healthcare, job search, and skill-building to prepare for living independently. Case management services target the individual or the whole family, addressing barriers to housing stability.

Responsibilities

• Provide case management in an Emergency Shelter setting.
• Develop and implement short-term service plans for participants to address their immediate housing needs.
• Manage caseloads using a trauma-informed care perspective, harm reduction principles, and a participant empowerment approach.
• Assess and address barriers and challenges to housing, including financial, legal, or housing-related concerns.
• Accompany and transport residents to community-based appointments as appropriate.
• Facilitate and provide opportunities for open accessibility of services, including drop-in office hours and evening appointments.
• Participate in an integrated care model, working with participants’ primary healthcare providers, state agencies, and other collateral contacts within participants’ care.
• Provide care coordination and case management services based on clients’ individual or family needs.
• Provide crisis intervention, conflict resolution, and de-escalation services and support.
• Conduct risk assessments for participants whose condition, behavior, or circumstances represent a risk to themselves or others.
• Maintain current and professional written case records for all assigned participants, including records in the electronic health record and the Homeless Management Information System (HMIS).
• Complete measurable and objective goals and reports to ensure appropriate contract reporting, data collection, and record-keeping.
• Attend internal and external meetings and training as required or needed.
• Provide on-site support and collaboration with other staff to ensure program efficacy and effectiveness.
• Participate in and assist with all participant events as required or needed.
• Involvement in additional program development activities as assigned.

Requirements

• Bachelor’s degree from a four-year college or university.
• At least 3 to 5 years of professional experience in providing case management to adults and/or families.
• Demonstrated experience assisting individuals or families with financial, legal, and other challenges that create barriers to securing and maintaining housing, such as mental health, substance misuse, and low income.
• Knowledge of housing and housing-related services and resources, including tenant/landlord rights and responsibilities.
• Ability to work independently and as part of a team.
• Ability to demonstrate flexibility and creativity in problem-solving.
• Strong verbal and written communication skills.
• Strong time-management and organizational skills.
• Proficiency with Microsoft Office products, including Outlook, Word, and Excel.

Benefits

• Generous PTO policy, accrual beginning on date of hire.
• 9 paid holidays.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Employer-paid life and disability insurance.
• 403b retirement plan.
• Employee Assistance Program (EAP).
• Verizon wireless cell phone discount.
• Working Advantage/Tickets at Work benefit program.
• 30% employee discount at Outfitters Thrift Store.

Position: Full-time.