Case Manager (EARN)

About the role

Performs senior-level case management, technical and recordkeeping functions requiring specialized knowledge, independent judgment and analysis related to the assessment, intake, referral, placement, retention and follow-up of applicants and participants in the Employment Retention Advancement Network (EARN) Employment and Training Program. Department: Human Resources & Civil Service.

Requirements

• Current, valid Pennsylvania Class C Driver’s License (or out-of-state equivalent) required at time of application; must be maintained throughout employment. Out-of-state licenses must be transferred within 30 days.
• Two (2) years of full-time professional experience in case management for employment and training or social services programs.
• Bachelor's Degree from a fully accredited institution in Social Work, Social Sciences, Human Resources, or a related field.
• Education/training and/or work experience may be substituted on a year-for-year basis; total qualifying requirement is six (6) years (sum of experience and education).

Responsibilities

• Develops, reviews, and modifies/updates participant service plans, making appropriate referrals when necessary.
• Provides intensive case management and support services, which may include home and/or training agency visits to welfare recipients with serious employment barriers.
• Case manages and monitors EARN participants through all program components (intake, training, job placement, job retention, etc.); monitors participant compliance with EARN regulations.
• Identifies personal obstacles participants may encounter during program participation (e.g., job readiness training, vocational training); assists participants in securing necessary supportive services; assists clients in developing and applying problem-solving skills.
• Maintains client contacts and monitors client attendance in program; provides job retention support during first year of employment.
• Acts as client's advocate to the program; conducts on-site school/training agency visits to facilitate program activities.
• Serves as lead integral member of Direct Service Team (DST) with sister agency staff (e.g., Department of Human Services, Job Center, etc.); reviews applicant assessment information with DST to determine if enrollment aligns with EARN program goals.
• Participates in case conferences; assists in resolving difficult cases.
• Attends and participates in required DST reconciliation meetings and other staff meetings.
• Advises applicants regarding appropriate training options based on prior education, training, and work experience.
• Conducts intake, referral, and assignment of eligible applicants to employment and training programs; determines EARN eligibility in accordance with state and federal policy guidelines; performs final verification of applicant eligibility for EARN program participation.
• Organizes, coordinates, and conducts off-site recruitment and eligibility screening sessions.
• Tracks and provides participant progress reports to DST and supervisory staff; classifies, maintains, and updates information in participant master file in accordance with Department of Human Services (DHS) regulations.
• Conducts and documents prescribed number of participant contacts; collects participant time sheets; calculates participant incentive payments; initiates support service clarification with DHS staff.
• Maintains records, both manually and by computer; initiates and/or prepares required lists, reports, records, and forms (e.g., service plan, PDF, CDF, EVF, etc.) related to participant status, contractor program activity; obtains contractor and participant signatures on proper forms.
• Coordinates and monitors accuracy of data input regarding client progress in DHS and Department of Labor and Industry Information Systems.
• Acts as a liaison among subcontractors, City Departments, various state and federal agencies, staff units, and program participants regarding the processing of eligible applicants and program participants; acts as liaison between participants and training programs (e.g., obtain tutor, child care, etc.).
• Performs other related tasks and duties as assigned or required.

Benefits

• Health, Dental, Vision
• Pension
• Voluntary Deferred Compensation Plan
• Tuition Reimbursement
• Paid Holidays, Vacation, Personal Days

Pay

$61,922 per year.