Case Manager (DV)

Reporting Relationships

Case Managers report to the Supervisor of Family Services.

About the Role

Case Managers are responsible for providing advocacy, referrals, counseling and crisis intervention services to families to enable the family return to independent living. This position challenges one to provide high quality social services assistance to clients who may be in crisis and/or resistant to being helped. The Case Manager evaluates each client’s strengths and weaknesses and, with the client, develops a service plan that will best serve their needs. With some clients, the Case Manager works to stabilize the family unit, addressing substance abuse, management skills, and housing.

Responsibilities

• Individual, family and group crisis intervention, advocacy and referral.
• Interview clients to evaluate immediate needs, gather background information, and develop psycho‑social assessments and referrals.
• Provide ongoing psycho‑social assessment and evaluation as a basis for developing appropriate referrals, treatment planning, and other interventions.
• Deliver specific, ongoing information, counseling and advocacy services to effect appropriate referrals.
• Develop mutually realized goals for clients to enable improved independent living.
• Serve as liaison to appropriate support service agencies and programs (health facilities, Department of Education, etc.).
• Maintain up‑to‑date confidential records on clients.
• Develop community‑based knowledge in a particular case management specialty (housing, employment, OMH, DOH, DOE, etc.).
• Complete bi‑weekly reports.
• Conduct work‑related functions with staff, clients and others in a professional manner.
• Comply with AAPCI policies and procedures.
• Maintain professional growth and responsibilities.
• Perform other related duties as may be requested.

Qualifications

• Bachelor’s degree relevant to human services.
• At least two (2) years of related experience in social services, counseling, crisis intervention, family services, preventive services or housing.
• Strong verbal and interpersonal communication skills with focus on providing excellent client services.
• Strong written communication skills and ability to complete reports.
• Ability to interact effectively and collaboratively with a diverse community of residents, program staff and external vendors.
• Ability to exercise good judgment and apply problem‑solving skills.
• Experience working collaboratively in a team‑oriented and outcomes‑focused environment.
• Experience running groups for abused families or specialized knowledge of substance‑abuse issues, treatment and family dynamics is preferred.

Pay

The base salary compensation range being offered for this role is $54,075 per year.

Benefits

• Medical (including prescription coverage), dental, and vision insurance.
• Commuter benefits.
• Employee Assistance Program.
• Paid holidays and annual paid time off (23 days).
• Life insurance.
• Long‑term disability.
• Retirement benefits plan (403(b)).
• Potential student loan forgiveness tax‑free on Federal Direct Loans under the College Cost Reduction and Access Act of 2007 (PSLF) for full‑time employees after 120 qualifying monthly payments.