Case Manager - Desert Cove

About the role

Terros Health is a healthcare organization guided by integrity, compassion, and empowerment, providing integrated whole‑person care through physical, mental health, and substance use services. In partnership with Lifewell, they operate the Desert Cove Recovery Health Center, seeking a Case Manager to work with individuals diagnosed with Serious Mental Illness (SMI) or General Mental Health under Court Ordered Treatment.

Location: 10844 N. 23rd Ave., Suite #200, Phoenix, AZ 85029.

Responsibilities

• Assist clients with identifying treatment and recovery goals and provide supportive services to help clients reach their goals.
• Complete assessments, crisis plans, and individualized service plans.
• Work collaboratively with the clinical team to engage, educate, communicate, and coordinate care with members, their families, behavioral health providers, medical and dental providers, community resources, and others to ensure all services prescribed in the individualized service plan are implemented.
• Conduct outreach and follow‑up of services including crisis interaction, missed appointments, and hospital discharges to ensure adequate resources are available.
• Perform all case management functions associated with caseload, including completing assessment and service planning processes and identifying the need for further or specialty evaluations.
• Pursue best practice outcomes for persons with mental illness, including continuing education, employment, independent housing, and community tenure.

Requirements

• Bachelor’s degree in behavioral health (or related field).
• No prior experience required; training provided.
• New graduates are welcome.

Benefits

• Multiple medical plan options, including a no‑premium plan for employees and families.
• Multiple dental plan options, including orthodontic coverage.
• Vision insurance.
• Group life and disability insurance.
• Pet insurance.
• 401(k) plan with company match.
• Interest‑free medical line of credit.
• Financial education, planning, and support resources.
• Monetary company contribution toward eligible benefits.
• Bilingual pay differential.
• Generous Paid Time Off (PTO) – 3 weeks off in the first year.
• Paid sick time.
• 10 paid holidays annually.
• Comprehensive wellness program featuring wellness challenges, activities, and prizes.
• Employee Assistance Program (EAP) available to employees and family members.
• Trip Reduction Program.
• Ongoing professional growth and career development opportunities: scholarships, clinical supervision, continuing education units (CEUs), tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU).
• Access to the Working Advantage® Employee Discount Program (gym memberships, car rentals, flights, hotels, movie tickets, and more).

Pay

Additional $1.50/hr SMI differential pay available.

Schedule

Full‑time employment: 40 hours per week, Monday – Friday, 8:00 am – 5:00 pm.