Case Manager - Courtyard Homeless Resource Center

Our mission is to create an organization that sets the standard of excellence in the compassionate treatment of behavioral health and addiction disorders.

Since 2015, Nevada Behavioral Health Systems (NBH) has been providing mental health and substance abuse services to residents across Nevada. By collaborating with a diverse network of experienced behavioral healthcare providers, we have built a community-based care system that offers members personalized options tailored to their individual needs. In 2023, we rebranded as Novum/Health with the expansion of our services in Arizona, California, and Utah.

About the role

The Case Manager is responsible for providing comprehensive case management and care coordination services to individuals and families, advocating for their needs, and coordinating resources to ensure optimal member outcomes. This role focuses on addressing social, clinical, emotional, and practical factors that may impact an individual's well-being and ability to access necessary services.

Responsibilities

• Track patient cases after they are discharged from acute care settings to outpatient-based care by proactively communicating with patients to check on medication and appointment adherence and risk of readmission
• Assist with hospital census and discharge monitoring and associated reporting, including phone calls to network hospitals to check on current census information
• Assist with records maintenance related to Novum’s network groups, contracts, and communications
• Assist Practice Manager and clinical leaders as needed for member services including grievance handling, scheduling of urgent appointments, and patient check-in
• Assist with daily voicemail inbox patient inquiry handling from call center
• Develop individualized case management plans in collaboration with members, identifying goals, interventions, and necessary resources
• Coordinate and connect clients with appropriate community resources, such as healthcare services, housing assistance, financial support, counseling, and educational programs
• Provide ongoing support, advocacy, and care coordination to clients and their families, addressing barriers to accessing services and promoting self-empowerment
• Monitor and evaluate patient progress towards established care plan goals, adjusting the case management plan as needed and documenting interventions and outcomes
• Assist clients in navigating complex systems, such as healthcare, social services, and legal processes, providing guidance and support
• Document all case management activities, assessments, and interventions accurately and in a timely manner, adhering to privacy and confidentiality regulations
• Participate in professional development activities, supervision, and team meetings

Requirements

• Minimum of 2 years of experience in social work, care coordination, case management, or a related field, preferably in a healthcare or community-based setting; experience in psychiatric care or therapy also preferred
• Bachelor’s Degree in psychology, social work, healthcare, or a relevant field
• A licensed therapist or social worker is desired but will consider education and experience
• Ability to commute to Las Vegas, NV 89101 (required)
• Ability to relocate to Las Vegas, NV 89101 before starting work (required)

Skills

• Strong assessment and case management skills to identify client needs and develop appropriate interventions
• Excellent verbal and written communication skills, attention to detail in documentation of communication with patients and families
• Excellent interpersonal skills to establish rapport with clients and effectively collaborate with team members
• Crisis intervention skills and the ability to provide emotional support and advocacy to clients in challenging situations
• Cultural competence and the ability to work with diverse populations, respecting individual differences and promoting inclusivity
• Strong documentation and record-keeping skills to maintain accurate and confidential case records
• Ability to navigate complex systems and effectively advocate for clients' rights and access to services
• Critical thinking and problem-solving abilities to address barriers and find creative solutions for clients' needs
• Self-motivation and the ability to work independently, while also being a collaborative team member
• Commitment to ongoing professional development and ethical standards

Schedule

• Morning shift: 7:30 am - 4:00 pm
• Sunday - Thursday
• Days off: Friday and Saturday
• Onsite in Las Vegas, NV (not eligible for remote or hybrid)

Pay

Starting salary range: $21 per hour, plus pay differential if you work a weekend shift.