Case Manager - Community Guardianship Program

About the Role

Assesses clients' needs and eligibility for in-home services, entitlements, and benefits, and manages ongoing case work and care plan management.

Responsibilities

• Conduct intakes and screen clients with presenting problems, if required.
• Provide accurate and appropriate information on benefits, entitlements, programs, and case assistance and assist in accessing services, including referral, counseling clients, and advocating and intervening with other agencies on behalf of clients.
• Apply and recertify clients for entitlements and benefits.
• Arrange for the provision of services.
• Use language that expresses respect, patience, and understanding when communicating with clients, families, and collaterals.
• Fully utilize the program’s data system to maintain complete and accurate case notes, monitor reassessment, client data and contacts, service delivery, and financial information.
• Prepare and maintain required documentation in case files.
• Compile statistics, prepare reports, and other documentation, and disseminate information when necessary.
• Actively participate in supervision and staff meetings.
• Exchange information in a timely manner.
• Complete work assignments thoroughly, accurately, and within organizational time frames.
• Assess clients’ social, emotional, and environmental status in their home, hospital, or institutional setting.
• Develop, implement, and follow up on a care plan for clients.
• Provide continuing contact with clients.
• Provide supportive counseling.
• Supervise social work students, as needed.
• Arrange for translation services, as needed, for clients.
• Perform other duties as needed or requested.

Requirements

• Bachelor's Degree required.
• One year of related experience and/or training.
• Working knowledge of Microsoft Office Suite and other technology.
• Excellent communication and listening skills.
• Excellent customer service skills with a focus on treating clients with respect and dignity.
• Able to multi-task and work independently with great attention to detail.

Working Conditions

• Business office environment with phone and computer use.
• Travel via public transportation.
• This position may have the ability to work from home 2-3 times per week.

Pay

$50,000 - $52,400 per year.