Case Manager- Community Guardian Program

About the role

A Case Manager in JASA’s Community Guardian Program (CGP) supports adults who have been determined by the courts to be legally incapacitated and require guardianship services. The role involves providing case management, advocacy, crisis intervention, and service coordination to help clients maintain their health, safety, and quality of life.

Shift Schedule

Monday–Friday: 9:00 AM – 5:00 PM
Hours Per Week: 35

Location

This is a hybrid position requiring three (3) days per week in JASA's Manhattan office and a minimum of two (2) days per week conducting client visits throughout Manhattan and Queens. Candidates must be willing to travel to other boroughs as needed.

What You’ll Be Doing

• Conduct initial assessments and monthly client visits.
• Develop and implement individualized service plans.
• Cookordinate services including healthcare, benefits, housing, legal assistance, and home care.
• Respond to crisis situations and provide appropriate interventions.
• Ensure court-ordered services are in place and meeting client needs.
• Advocate on behalf of clients and their best interests.
• Build and maintain relationships with community providers and service agencies.
• Participate in case consultations, meetings, and trainings.
• Maintain accurate case records and reports.
• Complete required documentation within established timeframes.
• Utilize agency software and mobile technology to manage client services.
• Perform additional duties as assigned.

What You’ll Need

• Education & Experience:
• Bachelor’s degree in Social Work, Sociology, Psychology, Human Services, or a related field required.
• One (1) year of case management experience preferred.

• Skills & Qualifications:
• Strong organizational and time management skills.
• Ability to travel independently to client homes using public transportation.
• Strong communication and documentation skills.
• Computer proficiency and ability to learn new systems.
• Ability to work effectively with individuals from diverse backgrounds.