Case Manager (Client Navigator) Manhattan Family Justice Center

About the role

The FJCs are an initiative of the Mayor’s Office to Combat Domestic Violence to reduce barriers faced by domestic violence victims who are seeking help. Safe Horizon is co-located at these centers and partners with the Mayor’s Office, the District Attorney’s Office and other civil legal and community-based organizations to provide a safe place for victims to come to receive various services. Safe Horizon staff at the FJC provides crisis intervention, case management services, advocacy, information and referrals, and practical assistance to survivors, providing client-centered safety assessments and risk management plans.

Responsibilities

• Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients
• Provide case services and crisis intervention to victims of domestic violence
• Provide assistance in navigating the family court and criminal justice systems
• Conduct client-centered safety assessments and help clients prepare risk management plans
• Provide court orientation, criminal justice advocacy, and support
• Collaborate with the County DA’s Office and other on-site partners to ensure services are streamlined
• Provide emergency practical assistance including transportation, food vouchers, and emergency cell phones and referrals for financial assistance and lock replacement
• Provide information and referrals for services such as shelter, long-term counseling, public assistance and other entitlements, and assistance with OVS applications
• Advocate on behalf of