Case Manager Care Coordination

Join our compassionate care team as a Case Manager Care Coordinator! We're seeking a dedicated RN or Master Social Worker to make a meaningful impact in patients' lives by coordinating safe, seamless transitions from hospital to home. In this rewarding role, you'll work directly with patients and their families to identify needs and arrange essential post-acute services including home health, durable medical equipment, and rehabilitation placements.

About the Role

This position provides comprehensive care coordination for patients as assigned. The intensity of care coordination is situational and appropriate based on patient need and payer requirements. You will be accountable for the clinical quality of care coordination services and identify/resolve barriers that may hinder effective patient care. The goal is to empower patients and their families to participate fully in the discharge planning process.

You will provide developmentally appropriate care for diverse populations, including planning for safe discharge, continuity of care, and recognizing the unique needs of all ages, as well as physically disabled, mentally ill, chronically ill, and terminally ill patients.

Responsibilities

• Manage individual patients across the health care continuum to achieve optimal clinical care, financial, operational, and satisfaction outcomes.
• Lead process improvement activities for populations of patients to achieve optimal outcomes.
• Collaboratively develop and manage the interdisciplinary patient discharge plan and communicate it effectively across the continuum of care.
• Maintain knowledge of Medicare, Medicaid, and other program benefits to assist patients with discharge planning and choices.
• Understand community resources relevant to health care, end-of-life dynamics, substance abuse, abuse, neglect, and domestic violence.
• Establish and promote collaborative relationships with physicians, payers, and other members of the health care team.
• Collect and communicate pertinent, timely information to payers and others to fulfill utilization and regulatory requirements.
• Educate internal members of the health care team on case management and managed care concepts and facilitate their integration into daily practice.
• May supervise other staff and have the freedom to determine how to best accomplish functions within established procedures.

Requirements

• RN: Must possess knowledge of case management or utilization review, typically obtained through a bachelor's degree in case management or health care. Requires current Registered Nurse (R.N.) license in the state worked.
• Social Worker: Requires a Master's Degree in Social Work. Must be a Licensed Master Social Worker (LMSW) (or equivalent) or Licensed Clinical Social Worker (LCSW), or have an MSW with the requirement to become licensed within 6 months of hire. For assignments in an acute care setting, Basic Life Support (BLS) certification is required.
• Proficiency level typically achieved with 2 years of clinical experience.
• Must demonstrate critical thinking skills, problem-solving abilities, effective communication skills, and time management skills.
• Must demonstrate ability to work effectively in an interdisciplinary team format.
• May be required to take rotating call based on facility needs.
• For acute care positions, Banner Registry and Travel positions require a minimum of one year of Case Manager experience in an acute care hospital.

Preferred Qualifications

• Certification for CCM (Certified Case Manager) preferred.
• Additional related education and/or experience preferred.

Schedule

• Full-time, 40 hours per week.
• Monday–Friday, 5 eight-hour shifts (7:00 AM–4:30 PM).
• Every 3 weeks includes a weekend rotation (Saturday & Sunday).
• Holiday rotations are required in this role.

Enjoy a flat rate $3/hour weekend shift differential.

Location

Banner Estrella Medical Center is a 353-bed acute care hospital providing a full range of health care services to the fast-growing communities of west Phoenix. Opened in 2005, this innovative, fully electronic facility features electronic medical records, computerized physician order entry, digital radiography, and sophisticated ICU monitoring. The hospital has been named one of the "ten most innovative hospitals in the country" by Newsweek Magazine and is recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. The hospital is designed to provide a soothing, healing atmosphere for patients and their families, with therapies such as pet therapy, aromatherapy, spiritual care, and Reiki Therapy.

Benefits

• Excellent work-life balance with a 4-day work week.
• Collaborative, team-oriented culture that values your expertise.
• Comprehensive 6-week orientation with experienced preceptors guiding you through systems including Windows 11, Cerner, CareAware, and Microsoft Teams (no prior experience required).