CASE MANAGER (BSW)

Responsibilities

• Coordinate safe, timely, and clinically appropriate discharge planning for patients receiving inpatient psychiatric treatment.
• Work collaboratively with patients, families, treatment teams, community providers, and external agencies to facilitate continuity of care.
• Identify discharge needs and barriers, coordinate referrals and aftercare services, arrange transportation, and ensure all discharge planning activities are documented accurately and completed within established timeframes.
• Support successful patient transitions and positive treatment outcomes by proactively managing case coordination from admission through discharge.

Qualifications

• Education: Associate Degree required; Bachelor's degree in Social Work, Psychology, Human Services, or a related field preferred.
• Experience: One to two years of case management, discharge planning, behavioral health, or healthcare experience preferred.
• Demonstrate effective care coordination, referral management, documentation, and collaboration with multidisciplinary teams and community providers.

Physical Requirements

• May require walking, standing, sitting for prolonged periods of time.
• Occasionally lifts up to 10 pounds and carries small objects from waist to chest.
• Requires ability to work long periods on the phone; hear and speak clearly over the phone.
• Must be able to read and write and specifically record information and read medical records.
• Regularly needs to bend, stoop, and reach.
• Emotional stability necessary to perform the essential functions of the job.
• Requires vision and hearing sufficient to perform the essential functions of the job.

Skills

• Organizational, verbal, interpersonal, and customer service skills.
• Grammar and spelling proficiency.
• The ability to read and comprehend written instructions and follow verbal instructions.
• The ability to establish and maintain effective working relationships with employees, managers, referral sources, patients/families, community resources, etc.
• The ability to exercise professional independent judgment in planning own work.
• Flexibility with work hours to accommodate work volumes.
• Knowledge of utilization management and managed care environment is helpful.