Case Manager (BIPS)

About the Role

PHMC serves as both a direct service provider to individuals, families, and communities across the region and an intermediary agent—managing large-scale contracts, government and philanthropic partnerships, and multidisciplinary initiatives that require operational sophistication, strategic leadership, and deep mission alignment.

The Bridge Intensive Prevention Services (BIPS), an after-school program serving at-risk youth ages 10–19 and their families in West Philadelphia, seeks a Case Manager to provide person-centered, strengths-based, and trauma-informed support. Reporting to the BIPS Program Director, the Case Manager coordinates intake appointments, conducts home visits, obtains school records, connects families with services, and advocates for youth and families at court hearings. The role also facilitates life skills groups, supports on-site activities, and maintains administrative systems aligned with program and payer requirements.

Responsibilities

• Maintain an approximate caseload of 17 adolescents and their families, providing weekly family-focused case management and service coordination, including home-based support.
• Collaborate with the Therapist/Counselor to provide coordinated, trauma-informed services to youth ages 10–19 and their families across program, school, community, and home settings.
• Assist with scheduling intake appointments.
• Conduct at least two home visits per month for each case.
• Obtain and review school records, including grades and attendance, at least monthly.
• Accompany youth and families to court hearings and advocate for their needs and access to appropriate services.
• Submit monthly case updates to the Department of Human Services (DHS), District Attorney’s Office, and Philadelphia Police Department, as needed.
• Facilitate life skills groups, support groups, workshops, and educational sessions as needed.
• Educate youth and families on harm reduction strategies, coping skills, and wellness practices.
• Participate in service plan meetings with youth and their families.
• Build and maintain relationships with community organizations throughout Philadelphia to connect youth and families with appropriate resources.
• Incorporate discharge planning into treatment planning and case management beginning at admission.
• Attend required case consultations, staff meetings, and trainings.
• Maintain accurate, timely case records and enter progress notes in the CBPS database.
• Perform additional administrative duties assigned by the Program Director to support program operations and growth.

Work Habits

• Demonstrates strong organizational skills and attention to detail.
• Maintains confidentiality and adheres to ethical standards.
• Works independently while also collaborating effectively with team members.
• Practices cultural humility and fosters an inclusive, supportive environment.
• Exhibits empathy, patience, and a nonjudgmental approach to client interactions.

Knowledge, Skills and Abilities

• Knowledge, understanding, and experience working with at-risk youth, substance abuse, trauma, and/or mental illness.
• Strong knowledge of community resources relevant to this population.
• Strong oral and written communication skills.
• Sensitivity to racial, cultural, and economic differences and willingness to adopt interventions that work for different groups.
• Understanding of a strengths-based, recovery-oriented approach and a willingness to adopt this approach.
• Knowledge of high-risk youth, family systems, mental health disorders, and substance abuse.

Qualifications

• Bachelor’s degree in social work, psychology, counseling, or a related human services field required.
• At least two years of case management experience required.
• Experience working with diverse populations, including at-risk youth and their families.
• Experience applying trauma-informed care principles in direct services.

Work Environment and Location

Primary Location: 4601 Market St., Philadelphia, PA 19139.

Work Schedule: Monday to Friday, 10:00 a.m.–6:30 p.m. (full-time).

Travel Requirements: Travel to homes and schools is required. Candidates must have a valid Pennsylvania driver’s license, current auto insurance, access to a vehicle, and a good driving record.