Case Manager - BEST

About the role

POSITION SUMMARY: Catholic Charities is working closely with the City of San Jose Mayor’s Gang Prevention Task Force to Case Management Services, Outreach Services, Weekly Support Groups and Pro-Social activities to youth according to Hot Spot’s identified on the City of San Jose BEST Contract. The case manager implements outreach and support to empower youth & their families in making healthy choices.

Responsibilities

• Researches and has a working knowledge of community resources
• Provides needs assessment to address through linkage and case management services
• Assists and links families to needed internal and external resources to promote overall well-being and improved mental health
• Assist families with service provider process navigation to ensure service obtainment
• Ensure that all required forms, consents, family plans, legal documentation, etc. are properly completed and kept up to date
• Transfer family and service documentation to electronic data systems as necessary
• Manage and maintain a caseload of youth and families
• Prepare weekly and monthly clientele reports on Excel spreadsheets
• In a timely manner, commit to other administrative duties such as creating a weekly schedule, maintaining reimbursement reports, online timesheets, and clientele weekly and monthly reports.
• Meet with direct supervisor on a weekly basis to discuss clients, program adjustments, required support, etc.
• Provide Pro Social Activities on Tuesday & Thursday evenings
• Provide transition services to integrate the youth back into school and to help the youth succeed once there.
• Establish and maintain good working relationships with school administration, community partners, SJPD and Juvenile Probation Department.
• Implement program evaluation procedures such as pre and post surveys, assessments and ISP’s.
• Represent Children, Youth and Family Development at community events.
• Assist team with coordination of services.
• Provide after hour support over the phone for clients in need.
• Advocate for client in court, school, probation, and “referring-out” circumstances.
• Provide a weekly 1-1 (School or Home Visit with each youth as needed.)

Qualifications

• Education: BA preferred and/or extensive equivalent work experience/knowledge (Equivalent education and experience that demonstrates the ability to perform the job may be considered.)
• Bilingual is a plus.

Skills

• Desire to work autonomously and in a team-setting.
• Implements the attitude to balance administrative duties as well as working with families and the community at-large.
• Case Management/Counseling experience in a community based setting;
• Effective verbal and written communication skills;
• Understanding and sensitivity of economic, cultural issues in diverse communities;
• Ability to work independently with minimal supervision;
• Ability to meet deadlines;
• Demonstrated computer literacy (MS Word, Excel, and Internet usage);
• Fingerprinting and background check as required by the DOJ and DMV clearance;
• TB test required

Requirements

• Extensive knowledge of how to work with at-risk and gang impacted youth.
• Knowledge of asset-based youth development strategies
• Ability to collaborate with CBO’s & agencies working with at-risk gang related or gang impacted youth.
• Experience working with diverse populations.
• Experience working with youth in the juvenile probation system.
• Fast paced, diverse and dynamic environment
• The service is sometimes physical, requiring setting up for events which may require transporting or lifting cumbersome materials, e.g., easels, flip charts, refreshments, brochures, chairs, tables, etc.
• Must be able to report to service site on a regular and reliable basis
• Able to deal with stressful situations
• Must be able to work a flexible schedule, which includes day, evening, weekend, and holiday hours, as appropriate, to coordinate and provide services and activities for families during non-traditional hours
• Able to travel between sites and to attend offsite events throughout the city, as appropriate
• Able to use the telephone and computer (including use of mouse and keyboard)
• Able to drive
• Able to lift up to 25 lbs.
• Able to walk long distances