Case Manager - Behavioral Health Care Coordination (Greenbrook)

About the Role

At Greenbrook Mental Wellness Centers, you'll make a meaningful impact on patients' lives while helping deliver innovative mental health treatments. Join a collaborative, patient-focused team with opportunities for growth and development. We're looking for a compassionate, organized, and proactive Case Manager to serve as the primary point of contact for patients throughout their treatment journey. In this highly collaborative role, you'll coordinate care, manage scheduling, support insurance and authorization processes, and help patients overcome barriers to treatment.

Responsibilities

• Guide patients through their treatment journey, providing a seamless and supportive experience from consultation to completion
• Coordinate appointments, provider schedules, authorizations, specialty pharmacy activities, and treatment readiness requirements
• Monitor patient progress, address barriers to care, and collaborate with cross-functional teams to keep treatment plans on track
• Maintain accurate documentation, financial estimates, and patient records within CRM and EHR systems
• Respond to patient inquiries with empathy, professionalism, and urgency while delivering exceptional service
• Support high-quality patient outcomes while ensuring compliance with operational, coverage, and treatment requirements

Requirements

• High School Diploma or equivalent required combined with 3-5 years of experience in clinical case management, patient care coordination, direct patient care, or a related healthcare setting
• Experience using EHR systems and Microsoft Office applications (Outlook, Word, and Excel)
• Strong communication, organizational, and patient service skills with the ability to manage multiple priorities

Qualifications (Preferred)

• Associate's or Bachelor's degree in a healthcare-related field, with experience in patient care coordination, case management, or healthcare operations
• Experience with CRM systems (Salesforce preferred) and knowledge of insurance benefits, prior authorizations, healthcare scheduling, specialty pharmacy, or Buy & Bill processes
• Experience in behavioral health, specialty healthcare, TMS, Spravato®, or other specialty treatment programs

Skills

• Passionate about delivering exceptional patient care and customer service with empathy and professionalism
• Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment
• A proactive problem-solver who takes ownership and finds effective solutions
• Collaborative, adaptable, and quick to learn new systems, processes, and ways of working

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Company-paid life insurance and additional voluntary life insurance
• Company-paid short-term and long-term disability insurance
• Paid Time Off (PTO) and paid holidays
• Flex-PTO for full-time exempt employees
• Paid sick leave (if applicable and required under state law)

Pay

Competitive pay of $24-27/hr based on experience and education.

Applicants must be authorized to work for any employer in the US. We are unable to sponsor or assume responsibility for employment visa/work authorization at this time.