Case Manager

Zinnia Health is a fast-growing integrated healthcare company that values employees and cares for clients. Our values: Integrity, Teamplay, 1% Better Each Day.

Schedule

• Full Time — 40 hours per week
• Monday through Friday, 8:00 a.m. to 4:30 p.m.
• Training location: Exeter, RI
• Office location: North Kingstown, RI

Benefits

• Competitive pay
• Career development opportunities
• Competitive benefits package including 401k

About the role

Responsible for group therapy, documentation requirements, and additional ancillary services. The Case Manager is familiar with 12-Step Recovery programs and has knowledge of documenting group notes in an electronic medical record system. Works as a team member and collaborates with the Primary Counselor and Clinical Director in providing quality treatment services and client care.

Responsibilities

• Coordinate and provide care that is safe, timely, effective, efficient, equitable, and patient-centered
• Handle case assignments, draft service plans, review case progress and determine case closure
• Communicate patient needs to a variety of care team members and follow up accordingly
• Manage discharge plans upon completion of treatment
• Attend clinical and administrative meetings for inter-departmental sharing of information
• Work collaboratively with patients, families, therapists, and referral sources to ensure high-quality care
• Facilitate multiple care aspects (case coordination, information sharing, etc.)
• Maintain the patient's comprehensive clinical record through detailed documentation
• Help patients make informed decisions by acting as their advocate regarding their clinical status and treatment options
• Promote quality and cost-effective interventions and outcomes
• Record case information, complete accurately all necessary forms and produce statistical reports
• Help navigate legal issues that patients are currently facing up to and including appearance in court hearings
• Adhere to professional standards as outlined by protocols, rules, and regulations
• Act as the patient's advocate as it relates to insurance coverage and financial assistance
• Continually monitor and evaluate each client's progression through their case management plan and develop corrective action revisions to the plan as needed
• Arrange abeyance with social services, health, and governmental agencies
• Perform other duties as assigned by the supervisor, which are consistent with the position and in compliance with agency policies and procedures

Skills, Knowledge, and Abilities

• Acute understanding of counseling and other treatment procedures for alcoholism and drug addiction related problems
• Knowledge of regulations concerning alcoholism and drug addiction treatment
• Knowledge of alcoholism and drug addiction and treatment procedures for such illness
• Manages tasks and has strong interpersonal skills
• Demonstrates strong problem-solving and analytical skills
• Able to work independently
• Communicates effectively (both written and verbal) with customers and colleagues
• Organized, detail-oriented, multi-tasker, adaptable, positive
• Proficient computer skills, including the Microsoft Office Suite

Physical Requirements

• Office/sedentary work environment
• Ability to sit for extended periods (66%+ each day)
• Ability to hear the telephone
• Ability to enter data on a computer
• May require ability to lift up to 10 pounds
• Exposure to clients infected with Hepatitis B, HIV, TB, or other infectious diseases

Qualifications

• High School Diploma
• Minimum of 1+ years' experience as a group facilitator in Substance Abuse and Mental Health settings preferred
• Knowledgeable of state licensing agency guidelines
• Must be familiar with 12 Step Recovery programs
• Knowledge of Electronic Medical Records
• Minimum of 3 years of lived experience with substance use and/or mental health disorders for self, family member, or loved one, and the ability to appropriately share experience with clients
• Someone who views clients' needs with a high priority and who would be a strong advocate for them with other treatment providers
• Someone who espouses a strong desire to help others