Case Manager

Duties

• Serves as liaison between the program and the DHMAS referral source, point of contact for the referral source and provides information as requested.
• Captures and coordinates with clinical/program staff, referral sources and clients to support enhanced engagement and retention of clients.
• Provides individual case management sessions to increase the probability of service completion, goal attainment and effective life functioning.
• Completes toxicology tests (as needed) at the prescribed frequency for each client.
• Documents results immediately in Wheeler’s electronic health record, and any system required through DHMAS.
• Provides outreach and support to the difficult-to-engage clients by phone calls and texts, if appropriate.
• Demonstrates knowledge of internal and external levels of care, referral processes and resources.
• Makes clinically appropriate referrals for identified service needs in a timely manner.
• Maintains accountability to ensure administrative functions and daily procedures are prioritized.
• Performs routine administrative duties including but not limited to copying, mailing, filing, faxing and processes and follows up on various results as needed.
• Obtains and verifies releases to maintain timely communication with referral sources.
• Attends team meetings and participates in client centered, strengths-based presentations/discussions.
• Coordinates with Director of Behavioral Health in facilitating all state and funder requirements.
• Fosters positive, professional relationships with referral sources.
• Attends meetings with referral sources as requested.
• Continues to develop knowledge and understanding about the history, traditions, values, family systems, and artistic expression of groups served as well as uses appropriate methodological approaches, skills, and techniques that reflect an understanding of culture.

Qualifications

• High School diploma with 2 years of progressively responsibly work experience is required.
• Bachelor’s degree preferred.
• Demonstrates attention to detail, accurate, thorough and persistent follow through with all activities and able to respond professionally at all times through written and verbal communication.
• Demonstrated ability to collaborate and function as a part of an integrated care team demonstrating knowledge and application of the principles and best practices in care integration.
• Demonstrated ability to maintain therapeutic boundaries.

Employee Benefits

• Nurture Your Health: Access to wellness programs to support your physical and mental health.
• Secure Your Future: 403(b) Plan, with contributions from the company.
• Fuel Your Career Growth: Access training and development opportunities.
• Maintain Work-Life Harmony: Recharge with generous paid time off.
• Access free and confidential counseling through our Employee Assistance Program (EAP).

Essential Duties and Responsibilities

• Serves as liaison between the program and the DHMAS referral source, point of contact for the referral source and provides information as requested.
• Captures and coordinates with clinical/program staff, referral sources and clients to support enhanced engagement and retention of clients.
• Provides individual case management sessions to increase the probability of service completion, goal attainment and effective life functioning.
• Completes toxicology tests (as needed) at the prescribed frequency for each client.
• Documents results immediately in Wheeler’s electronic health record, and any system required through DHMAS.
• Provides outreach and support to the difficult-to-engage clients by phone calls and texts, if appropriate.
• Demonstrates knowledge of internal and external levels of care, referral processes and resources.
• Makes clinically appropriate referrals for identified service needs in a timely manner.
• Maintains accountability to ensure administrative functions and daily procedures are prioritized.
• Performs routine administrative duties including but not limited to copying, mailing, filing, faxing and processes and follows up on various results as needed.
• Obtains and verifies releases to maintain timely communication with referral sources.
• Attends team meetings and participates in client centered, strengths-based presentations/discussions.
• Coordinates with Director of Behavioral Health in facilitating all state and funder requirements.
• Fosters positive, professional relationships with referral sources.
• Attends meetings with referral sources as requested.
• Continues to develop knowledge and understanding about the history, traditions, values, family systems, and artistic expression of groups served as well as uses appropriate methodological approaches, skills, and techniques that reflect an understanding of culture.

About the Role

The Contingency Management Case Manager supports client engagement and serves as a liaison between the agency and the Department of Mental Health and Addiction Services ensuring accurate and timely communication.

Pay

$21 per hour

Schedule

Part time, 20 hours

Location

Hartford, CT

Equal Opportunity Employer

Wheeler Clinic is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.