Case Manager

Role Summary

The Case Manager acts as a primary liaison between various client referral sources while providing walk-in screenings and offering resources and referrals for all applicants seeking services for severely emotionally disturbed children and the family/caregivers who support them. The Case Manager assesses resources and skill-building needs of Wellnest clients, and provides ongoing outpatient and school-based mental health and case management services.

Essential Functions

• Serves as a point of first engagement with clients and families seeking or referred for mental health services.
• Provides outreach to families as needed to engage them in the application process.
• Provides Screening and Triages to applicants to make appropriate referrals within the agency to programs including mental health services, psychiatric support services, psychological assessment.
• Provides resources and linkage to supportive community resources to clients and families who are seeking other services or do not meet criteria for Wellnest programs.
• Implements Wellnest’s centralized scheduling workflow including assisting applicants in completing initial paperwork and schedules intakes within appropriate programs within the agency.
• Reviews and collects information related to the client’s socio-economic history, treatment history, education history and other relevant data and communicates these to a multi-disciplinary team for the purposes of diagnostic assessment and program assignment.
• Affords assistance to the Access Program in tracking utilization of services and providing feedback reports to referral sources including schools, DCFS Social Workers, Family Preservation IHOCS, etc.
• Attends case conference meetings to assist and participate in case disposition and follow-up. Works in concert with other mental health providers (e.g., therapists, nurses) to provide skill-based intervention to improve client/family functioning and progress towards mutually agreed upon treatment goals.
• Works with clients to search the community for options for additional needed or desired services (i.e., emancipation services; sober living opportunities; education enrichment; scholarships, grants or job training programs; age-appropriate social opportunities; parenting classes).
• Provides outreach to other community institutions (e.g., schools) or community events (e.g., health fairs) to promote Wellnest services and increase access to care for the community.
• Manages the tracking and scheduling of client referrals from one or more specialized referral source(s) with specialized workflows (e.g., SFC, FP, SRTS) as needed.
• Performs other duties as assigned.

Required Qualifications

• Bachelor’s degree (B.A./B.S.) in Social Work, Psychology, or another related field.
• Must possess and maintain a valid CA driver’s license and insurable driving record that meets Wellnest’s insurance carrier’s criteria for liability coverage.