Case Manager
About the role
We’re on a mission to end HIV/AIDS through integrated, personalized, judgment-free care. That means meeting people where they are and supporting the whole person - medically, socially, and emotionally. And every role here plays a part in that mission. We believe healthcare works best when it’s rooted in equity, dignity, and access for all. At Vivent Health, we’re building a culture where every person - both patients and employees - feels seen, respected, and empowered to thrive. But what truly sets us apart is how we work. You’ll be part of a deeply collaborative, interdisciplinary team united around one goal: better outcomes for the communities we serve. Our model brings together medical care, behavioral health, pharmacy, research, and prevention, creating a holistic approach that changes lives every day. This isn’t just a workplace. It’s a community. It’s a mission. It’s your chance to be part of something bigger. Choose Vivent Health and turn your work into purpose.
Your Contribution: Deliver Excellence. Oversee with Integrity. Drive Progress. Exceed Expectations.
Responsibilities
- Collaborates with HIV testing sites, the prevention team, clinical staff, and local providers to initiate access to care for the newly diagnosed and others at risk for not engaging in care. In some locations, may also work with those out-of-care to re-engage in care.
- Conduct thorough assessments of clients' medical and psychosocial needs to develop individualized case management plans.
- Collaborate with healthcare providers to coordinate and facilitate access to medical services, ensuring a holistic approach to patient care.
- Perform eligibility assessments and collect eligibility proof documentation to facilitate access to grant funded services.
- Assist clients in accessing community resources, social services, support programs, and insurance coverage to enhance their overall well-being.
- Act as an advocate for clients within the healthcare system, ensuring their voices are heard and their needs are met.
- Provide timely and effective crisis intervention services, offering support to clients facing medical, social, or emotional challenges.
- Maintain accurate and up-to-date documentation of case management activities, adhering to organizational and regulatory standards.
- Work closely with interdisciplinary healthcare teams, including physicians, nurses, and mental health professionals, to achieve optimal health outcomes for clients.
- Provide health education and support to clients, empowering them to actively participate in managing their healthcare.
- Assist team members in coverage and assist other service lines when necessary (examples include food pantry, prevention, telehealth rooming,