Case Manager

About the role

Vivent Health is seeking a Case Manager to join our healthcare team. This role involves comprehensive and compassionate case management services for clients, primarily those who receive care at non-Vivent Health clinics. The Case Manager will collaborate with healthcare professionals and others to address clients' medical, social, and emotional needs, ensuring they receive the highest quality of care.

Responsibilities

• Conduct thorough assessments of clients' medical and psychosocial needs to develop individualized case management plans.
• Collaborate with healthcare providers to coordinate and facilitate the delivery of medical services, ensuring a holistic approach to patient care.
• Aid clients in accessing community resources, social services, and support programs to enhance their overall well-being.
• Act as an advocate for clients within the healthcare system, ensuring their voices are heard and their needs are met.
• Provide timely and effective crisis intervention services, offering support to clients facing medical, social, or emotional challenges.
• Maintain accurate and up-to-date documentation of case management activities, adhering to organizational and regulatory standards.
• Work closely with interdisciplinary healthcare teams, including physicians, nurses, and mental health professionals, to achieve optimal health outcomes for clients.
• Provide health education and support to clients, empowering them to actively participate in managing their healthcare.
• Assist team members in coverage and assist other service lines when necessary (examples include food pantry, prevention, telehealth rooming, front desk).
• Adhere to all agency policies, including Confidentiality, Employee Handbook, Health Care Corporate Compliance Plan, Standards of Conduct, and other relevant policies.

Requirements

• Bachelor's degree in Social Work, Psychology, or a related field required.
• Previous experience in case management preferred.
• Valid Government Issued Driver’s License required.
• Experience working in healthcare and social service systems preferred.
• Familiarity with coordinating and managing patient care plans, ensuring comprehensive and integrated services.
• Experience in providing effective crisis intervention services to individuals facing medical, social, or emotional challenges.
• HIV experience in a healthcare environment or social services setting preferred.
• Ability to learn multiple databases and software systems.
• Strong interpersonal and communication skills.
• Empathy and understanding of diverse cultural perspectives.
• Ability to work independently and collaboratively within a team.
• Problem-solving and decision-making abilities.
• Commitment to upholding ethical standards and confidentiality.

Qualifications

• Knowledge Required: Required and preferred knowledge and experiences to succeed.

Skills

• Equity Practices: Fair treatment, access, and opportunities for all employees, creating an environment where everyone feels valued, respected, and empowered to contribute.
• Professional Growth: Opportunities for professional development and advancement, along with training programs and events that promote cultural competence, unconscious bias training, and awareness.
• Collaboration on an inter-disciplinary team: Within our integrated HIV care and prevention model, we employ a high level of collaboration across disciplines. That means that, in your role, you will have the opportunity to be exposed to whole person-care across medical, behavioral health, pharmaceutical, research, and more!
• Delivery of quality patient care: Our integrated HIV care and prevention model is proven to help patients achieve positive health outcomes. Your Contribution Deliver Excellence. Oversee with Integrity. Drive Progress. Exceed Expectations.

Benefits

• Generous paid time off, including 12 paid holidays.
• 401k with 100% employer match up to 5%.
• 12 weeks of fully paid parental leave.
• Employer subsidized medical, dental, vision benefits, and gender-affirming care benefits.
• Employer paid short and long-term disability.
• Tuition reimbursement, certification, and licensure assistance.
• Additional benefits for part-time roles.

Pay

$51,000/annually - $58,000/annually (Depending on Experience)

Schedule

Details on schedule not specified in the job posting.