Case Manager

About the role

Vibrant Emotional Health’s groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone. The Case Manager is a key member of the program staff in supporting young adults addressing their social and emotional needs as they develop their independent living and life functioning skills. Case Managers use core practices to facilitate young adults making better decisions and improving their progress and outcomes, as well as improving their social-emotional progress and outcomes.

Responsibilities

• Complete assessments and service plans.
• Facilitate groups.
• Provide crisis intervention, counseling, and conflict resolution.
• Accompany youth to health and mental health appointments.
• Conduct home visits as necessary.
• Assist youth with securing essential documents (e.g., social security cards, working papers, picture IDs).
• Provide concrete services and referrals/linkages to health, mental health, substance use, preventive, and other support services.
• Meet for regular supervision to discuss caseload issues and provide suggestions and resolutions.
• Report and document all incidents to immediate supervisor within 24 hours.
• Participate in meetings, seminars, and trainings for professional development and skill building.
• Maintain accurate caseload entries and other assigned record keeping.
• Maintain professionalism regarding dress, time management, and culture.
• Provide counseling for youth, young adults, and their families to foster support.
• Perform additional duties as assigned.

Requirements

• Bachelor’s degree in Social Work, Psychology, or a related field.
• Master’s degree in Social Work, Mental Health Counseling, Psychology, or a related field (preferred but not required).
• Minimum of 1 year of experience providing case management to youth and their families.
• Experience writing progress notes, managing case files, and providing counseling and conflict resolution.
• Proficiency in Microsoft Office Suite, Google Suite, and navigating a desktop computer.
• Ability to remain in a stationary position constantly while using standard office equipment (computer, keyboard, telephone).
• Ability to respond to telephones and other auditory stimulation.
• Ability to occasionally move about inside the office to access file cabinets, copy machines/printers.
• Ability to constantly operate a computer and other office productivity machinery (copy machine/printer).
• Ability to constantly communicate with program participants, service providers, and colleagues and exchange accurate information.

Skills

• Decision‑making: Identify multi‑faceted