Case Manager

Case Management

Manages a case load of up to 30 clients. Meets with assigned youth on a weekly basis to create goals, review progress, and provide support and accountability. Provides personal interest and attention to each youth, supporting each young person in their unique social, emotional, and intellectual development. Assists clients in their movement through Urban Peak programs by helping them apply for Neighborhood and Housing programs in a timely manner. Provides guidance to youth that is based on the principles of trauma informed care, positive youth development, and harm reduction. Assists youth and other involved persons in facilitating safe and stable housing for the youth. Collaborate with other agencies for service delivery needs, staying current on resources and developments in this area of specialization.

Cultivates a shame-free case management relationship, where youth are able to communicate about their substance use, sexuality, gender, religion, mental health, neurodivergence, and other aspects of identity without fear of judgement or retaliation. Conducts and/or participates in circles of support or restorative conversations as needed. Acts as a positive role model by communicating consistently with youth and showing up on-time for case management meetings. Attends all required staff meetings and weekly supervision prepared to provide client updates. Works with parents, legal guardians, or family members towards reunification, if appropriate.

Milieu Supervision

During weekly program shift (4-5 hrs.), holiday shifts, and on-call shifts, the Case Manager focuses their attention on providing staff oversight of the shelter milieu area. Provides services for youth through a trauma informed approach, working to ensure the physical and emotional safety of the youth and their environment. Provides programming that supports the building of healthy relationships, as needed. Works alongside kitchen staff and volunteers to ensure meals are prepared in a safe, clean, and efficient manner. Works with youth to maintain cleanliness of their environment. Provides direction and support to youth on the completion of daily chores. Maintains a welcoming presence and support youth who enter the program through intakes, tours, and bed assignments. Provides crisis intervention and de-escalation support, including verbal and physical altercations, and phone counseling, as needed.

Documentation

• Accurately documents all services (including intakes, assessments, case notes, treatment plans, as well as individual and bulk services) in Salesforce.
• Enter all client documentation in accordance with programmatic data quality standards.
• Obtains Releases of Information for all communication with external support on behalf of client.
• Documents significant events and client updates in the Communication Log.
• Maintains clear and effective communication with other staff regarding clients. Ensures client confidentiality through the safe and secure storage of client information.
• Completes thorough intakes in a manner that begins to establish comfort and trusting relationships. During intake, assesses the level of need and make recommendations regarding youth's involvement in Urban Peak. Establishes plans with youth, ensures follow through, and makes appropriate referrals.