Case Manager

About the role

The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise.

Responsibilities

• Provides and documents clinical and case management services for assigned clients.
• Supports and resources/referrals for clients to meet objectives, including but not limited to: entitlements, housing, employment, education/vocational training, health, mental health treatment, and substance abuse services.
• Counsels and supports clients on an ongoing basis, including but not limited to: crisis intervention, daily living skills training, problem-solving assistance, conflict resolution.
• Assesses client needs, develops service plans, and/or service referrals to achieve client self-sufficiency.
• Conducts field work including, but not limited to: home visits, escorting clients to appointments, and outreach.
• Facilitates client groups.
• Maintains and monitors client medications, as required.
• Completes incident reports and distributes related notices within 24 hours.
• Maintains and submits all necessary documentation and reports accurately in a timely manner and as required by Urban Pathways, regulatory and funding agency policies, and procedures.

Requirements

• Bachelor’s degree required. Bachelor’s degree in Social Work or other related field preferred.
• Minimum one year of case management, individual or group counseling experience preferred.
• Knowledge of NYC housing subsidy programs.
• Experience with people experiencing homelessness, mental illness, and/or substance abuse population preferred.
• Proficiency in Microsoft Office (e.g. Word, Excel, Outlook, etc.) and electronic record-keeping systems (e.g. Awards, Cares, Caires, etc.).
• Excellent organizational and time management skills.
• Excellent communication, interpersonal abilities, and follow-up skills.
• Ability to maintain accurate and up-to-date case notes, documentation, and records.
• Work effectively with individuals from diverse backgrounds and cultures.

Qualifications, Education and Experience

Required to work a flexible schedule including weekends, holidays, and evenings. Capabilities Desired to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Comfortable with using public transportation to travel to and from various programs sites. Licenses Valid driver’s license with clean driving record a plus.

Benefits

Urban Pathways offers a comprehensive benefits package designed to support the well-being and professional growth of our employees. These benefits include:

• Healthcare Coverage: Medical, dental, and vision insurance plans to keep you and your family in good health.
• Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future.
• Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.
• Professional Development: Opportunities for continuous learning and professional development to enhance your skills and advance your career.
• Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs.
• Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.
• Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues.
• Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.