Case Manager

About the role

The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise.

Responsibilities

• Provides and documents clinical and case management services for assigned clients.
• Supports and resources/referrals for clients to meet objectives, including but not limited to: entitlements, housing, employment, education/vocational training, health, mental health treatment, and substance abuse services.
• Counsels and supports clients on an ongoing basis, including but not limited to: crisis intervention, daily living skills training, problem-solving assistance, conflict resolution.
• Assesses client needs, develops service plans, and/or service referrals to achieve client self-sufficiency.
• Conducts field work, including but not limited to: home visits, escorting clients to appointments, and outreach.
• Facilitates client groups.
• Maintains and monitors client medications, as required.
• Completes incident reports and distributes related notices within 24 hours.
• Maintains and submits all necessary documentation and reports accurately in a timely manner.
• Enters progress notes after each client meeting within 48 hours and/or as mandated by the Program.
• Completes Intake/Admission documentation within 24 hours of client admission, as mandated by the Program.
• Documents assessments in client records within required timeframe (not applicable for Outreach Program).
• Updates information in client records, as required.
• Distributes related notices within 24 hours when the Case Manager has witnessed the incident.
• Sets paperwork for supervisor approval within 48 hours.
• Fills paperwork in client charts (once approved/signed by supervisor), as required by program (no more than 48 hours).

Qualifications, Education and Experience

• Bachelor’s degree required.
• Bachelor’s degree in Social Work or other related field preferred.
• Minimum one year of case management, individual or group counseling experience preferred.
• Knowledge of NYC housing subsidy programs.
• Experience with people experiencing homelessness, mental illness, and/or substance abuse population preferred.

Skills & Competencies

• Proficiency in Microsoft Office (e.g. Word, Excel, Outlook, etc.) and electronic record-keeping systems (e.g. Awards, Cares, Caires, etc.).
• Excellent organizational and time management skills.
• Excellent communication, interpersonal abilities, and follow-up skills.
• Work effectively with individuals from diverse backgrounds and cultures.
• Foreign languages a plus.

Other

• Required to work a flexible schedule including weekends, holidays, and evenings.
• Desire to perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Comfortable with using public transportation to travel to and from various programs sites.

Licenses

• Valid driver’s license with clean driving record a plus.

Physical Requirements

All programs require fieldwork, home visits, client escorts, and use of public transportation.

Benefits

• Healthcare Coverage: Medical, dental, and vision insurance plans to keep you and your family in good health.
• Retail Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future.
• Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.
• Professional Development: Opportunities for continuous learning and professional development to enhance your skills and advance your career.
• Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs.
• Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.
• Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues.
• Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.