Case Manager

Duties

• Completes Indiana Risk Assessment System (IRAS) and detailed case report on all participants, including maintaining required case reports and ensuring program participants follow recommendations of IRAS and court ordered classes, as required.
• Makes appropriate referrals to community agencies, and maintains communication with various agencies to determine participant compliance and treatment status.
• Maintains program participants’ electronic records, including but not limited to weekly schedules, demographic changes, treatment, employment, and education.
• Prepares statistical reports as requested.
• Responds to inquiries and maintains communication with participants, including emergency line, employers, victims, victims’ families, court staff, lawyers, and law enforcement in a timely manner.
• Testifies at hearings of assigned participants as required. Assists various law enforcement agencies with investigations and warrants concerning participants.
• Maintains compliance with facility rules and regulations, and records/reports inappropriate behavior to appropriate Department personnel.
• Periodically performs duties of Corrections or Surveillance Officer as needed.

Responsibility

• Performs recurring duties according to well-established Department policies and procedures, with work priorities primarily determined by supervisor.
• Selects applicable methods to take authoritative action in response to situational demands.
• Works frequently in non-routine problem-solving to gain cooperation of law offenders in situations that may jeopardize the safety of the public and/or incumbent.

Personal Work Relationships

• Maintains frequent communication with co-workers, various law enforcement agencies, court personnel, employment staffing companies, service agencies, program participants and their families, and the public for purposes of monitoring and evaluating participants, exchanging information, explaining policies and procedures, and supervising participants.
• Reports directly to Program Coordinators and/or Deputy Director.

Physical Effort and Work Environment

• Performs duties in a detention facility and in the field, involving sitting/walking at will, walking/standing and/or sitting for long periods, lifting/carrying objects weighing more than 50 pounds, crouching/kneeling, bending at waist, reaching, handling/grasping/fingering objects, close and far vision, speaking clearly, and hearing sounds/communication.
• Frequently exposed to the hazards associated with jail operations, such as communicable diseases and potentially dangerous, violent, and abusive program participants, and must respond swiftly, rationally, and decisively in the situation.
• Occasionally works evening, extended, and weekend hours, and travels out of town, occasionally overnight.