Case Manager

The Village was one of the first agencies in the country to provide homes for neglected children. Today, we continue to achieve our mission to build a community of strong, healthy families who protect and nurture children by providing a full range of behavioral health, early childhood and youth development, substance use treatment, and support services for children, adults, and families in the Greater Hartford, Connecticut region. Named a Connecticut Top Workplace for six consecutive years with national distinction for workplace culture and diversity, equity, and inclusion practices.

About the role

The Case Manager will provide comprehensive case management services to clients and their families/significant others to ensure they have access to comprehensive, community-based services and that all requirements from referral sources are met. This position may expose you to heat, cold, rain, or inclement weather. This position requires you to drive or be open to learning how to drive an RV.

Responsibilities

• Focuses on engaging clients from the time of the referral through the entire course of the client's treatment services.
• Assists clients in connecting with and gaining eligibility for entitlement programs, including public and/or private insurance programs.
• Conducts standardized screening for health-related social needs and offers resource and referral services specifically tailored to that client.
• Provides linkage and navigation assistance for clients and their families/significant others so they can access all relevant community services.
• Helps clients and their families identify and access other Village clinical services and/or other community resources.
• Maintains and updates service data to ensure accurate reporting when required.
• Develops and maintains collaborative relationships with other community agencies, organizations, and referral sources.
• Complies with all agency policies and procedures, HIPAA regulations, Joint Commission standards, and funding sources requirements, including complete, timely, and accurate documentation of all relevant client information as required.
• Demonstrates cultural competence necessary to serve diverse client population.
• Participates in a collaborative team approach and engages in ongoing quality improvement efforts to enhance the functioning of the program.
• Contributes to agency visibility and development of community linkages by representing The Village in community groups or committees, when directed by Supervisor.
• Performs other duties and responsibilities as assigned by management.

Requirements

• Bachelor's degree in Social Work or Human Services required.
• At least 3 years of direct experience in SUD treatment, with familiarity with CM protocols and evidence-based practices.
• Must be culturally competent to serve diverse client population; bi-lingual (English/Spanish) strongly preferred.
• Excellent oral and written skills and ability to communicate comfortably with children, parents, and both primary care and behavioral health professionals.
• Organized and able to work independently with minimal supervision. Ability to keep organized records of monetary reward systems.
• Proficient with word processing and spreadsheet applications. Possess solid general computer skills, including ability to work in a Windows environment.
• Must be able to drive an RV.

Benefits

Our benefits package supports your whole life with comprehensive health coverage, generous paid time off, and employer-matched retirement savings. We also invest in your growth through tuition assistance (Loan Forgiveness Program – NHSC, tuition reimbursement, and Student Loan Repayment). Learn more about our benefits.

Pay

Starting salary: $47,500