Case Manager

About the role

The Salvation Army is seeking a full-time case manager for the Joseph McFee Center (JMC), a recovery-focused transitional housing program in San Francisco. The JMC aims to help participants build on their progress in early recovery and achieve a healthy, independent, and prosperous life.

Responsibilities

• Manage an assigned caseload of up to 25 program participants
• Conduct interviews and administer assessments to understand client needs, situations, and potential risks
• Gather relevant information about the client’s background, family dynamics, living conditions, or any other relevant factors
• Create an individualized action plan with specific goals and objectives based on the assessment
• Collaborate with the client to establish and maintain relationships with partner organizations and referring agencies
• Maintain and reassess client progress to ensure the goal plan remains relevant and effective
• Educate and empower clients by equipping them with the knowledge and skills needed to improve their situation and become more self-sufficient
• Respond to and manage crisis situations clients may encounter
• Maintain appropriate, professional, and ethical boundaries with staff and clients
• Be punctual, flexible, and reliable
• Maintain accurate client records on The Salvation Army Social Services Database
• Attend all required staff, Corps, and Divisional meetings and trainings
• Facilitate small group instruction as indicated on the program schedule
• Attend community-based meetings as needed
• Identify appropriate resources, programs, and services that can benefit the client and make referrals to these services
• Collaborate with various service providers to ensure the holistic needs of clients are met
• Assist in the planning, preparation, and execution of special functions such as graduations, holiday celebrations, group activities, or special classes

Qualifications

• High school diploma. College course work in social services or psychology preferred
• Strong verbal and written communication skills
• The ability to express empathy and foster a collaborative alliance with clients
• Familiarity with San Francisco social services, government resources, community resources, healthcare services, mental health support, and housing services
• Excellent organizational skills and ability to work with little direct supervision
• Culturally competent and able to work with a highly diverse population
• Excellent time management skills
• Valid CA Driver License and completion of organization’s driver safety training within introductory period (desired)
• Experience and ability working successfully with issues of substance abuse, mental illness, and other potential barriers to self-sufficiency (desired)
• Bilingual in Spanish preferred (desired)
• Knowledge of co-occurring disorders and trauma-informed environment (desired)
• Strong electronic communication skills (e.g., Outlook) (desired)
• Proficient in Microsoft Word & Excel (desired)
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead (physical requirement)
• Ability to lift 25 lbs (physical requirement)
• Ability to operate telephone (physical requirement)
• Ability to type 35 words per minute (physical requirement)

Compensation

$28 - 31 (hourly)

ADA Statement

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

At-Will Employment

Any employment relationship with this organization is of an "at-will" nature, which means that an Employee may resign at any time and the Employer may discharge an Employee at any time with or without cause. It is further understood that this "at will" employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.