Case Manager

Job Summary

Responsible for case management services including: outreach, completing intake materials, assessment of client needs, provision of direct assistance, case plan development and compliance, discharge planning, and follow up care. Position includes providing resource referrals, screening participants for eligibility with various funding partners, and administering assistance according to agency and funder standards.

Essential Duties And Responsibilities

• Conduct client intake interviews to determine eligibility for programs or agency referrals.
• Provide case management services to clients to include, but not limited to: reviewing intake material for accuracy, assessing client needs, provision of direct assistance, case plan development and compliance, act as liaison to community resources, provide referrals to appropriate agencies, arrange for client transportation.
• Ensure that all clients have access to a case manager through appointments and walk-ins.
• Establish first contact within appropriate time frame.
• Meet with clients weekly or as otherwise determined.
• Attempt to meet for discharge planning.
• Document client information and progress through HMIS, SIMS by WellSky, or other required database.
• Record, track and submit statistical information as scheduled to maintain compliance with DHS, HUD, United Way, FEMA and The Salvation Army.
• Attend monthly Continuum of Care (COC) meetings as directed.
• Determine client eligibility.
• Act as an advocate for clients when needed.
• Maintain all client records ethically and confidentially.
• Strive to meet the outcomes of programs and grant projects.

Position Works Alongside

• Homeless Prevention (IDHS-HP)
• Attend conferences, seminars and staff meetings as directed.
• In administering programs, uphold the policies, goals and mission statement of The Salvation Army.
• Maintain working relationships with community agencies to provide comprehensive services for participants and to stay abreast of current trends and resources available.

Administrative Expectations

• Satisfy the training requirements associated to the position and as required by The Salvation Army.

Education

• Minimum Knowledge, Skills, and Abilities: Bachelor’s degree in social work, sociology, criminal justice, psychology or human service preferred, or significant related experience may be considered in lieu of a degree.
• Experience: Minimum of three to five years knowledge and work experience related to Social Services and supporting others through Case Management is preferred. Familiarity with local resources, Continuum of Care and homeless service providers.

Skills/Abilities

• Must have an interest and ability to work with people of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner.
• Able to establish policies and procedures; holding others accountable to the same.
• Excellent written and verbal communication skills, including experience or capacity to demonstrate positive interpersonal skills and work as a cooperative team member.
• Demonstrated awareness of budget resources and cost control, as well as planning and administering budgets.
• Proficiency in computer software applications, including demonstrated experience in using email, MS Office applications, and case management databases.
• Close attention to detail and a high level of confidentiality.
• Ability to multi-task several projects concurrently.

Physical Demands/Work Environment

• The work environment for this position includes an office environment with a low to moderate noise level.
• This individual must be able to travel to meet the needs of the position.
• A valid MVR is required.

Reporting Relationships

• This position reports to the 360 Life Center Director.
• In contacts related to this position’s duties, this individual will interact with a wide range of contacts both internal and external. In these contacts he/she will act as a representative of The Salvation Army and its mission.

Competencies

• Maintain a positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors.
• Resolve conflicts in a positive manner.
• Treat staff, clients, and visitors with courtesy.
• Respect others’ property and person.
• Use professional and appropriate communication to and about co-workers, supervisors and subordinates.
• Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind.

Performance Measures

• This individual will be evaluated on how effectively the outcomes of this position are achieved. Timeliness and accuracy of accomplishing assigned goals will be reviewed. An evaluation of how effective service is provided. Performance will also be determined by outcome information provided during weekly staff meetings and monthly reports.

Position Limitations

• This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.