Case Manager

Position Summary

The Salvation Army Rochester Corps provides holistic, person-centered services including worship services, case management, food and housing support, and connections to community partners. The Case Manager supports participants in breaking the cycle of crisis and achieving self-sufficiency through targeted case management, participant recruitment, and community engagement.

Essential Functions

• Case Management (70%): Provide long-term, strength-based, person-centered case management to participants. Develop and implement service plans, monitor progress, conduct home visits, and support participants in achieving housing, employment, and self-sufficiency goals.

• Participant Information Management (10%): Maintain accurate and up-to-date participant records in case files and databases. Ensure timely and compliant documentation of case notes, assessments, and progress updates.

• Participant Recruitment & Program Promotion (5%): Recruit eligible participants for scattered-site housing programs. Promote social services and corps programs through outreach, referrals, and community engagement.

• Community & Organizational Engagement (5%): Support and promote The Salvation Army, RRH, and POH initiatives by collaborating with colleagues and participating in community events, forums, and outreach activities.

• Resource Development & Landlord Relations (5%): Maintain an updated catalog of local community resources and service providers. Develop and foster relationships with local landlords to support housing initiatives.

• Program Reporting & Compliance (5%): Assist with grant reporting, processing participant support services, statistical tracking, and program compliance documentation.

Wage

$24.50-26.50 per hour, 40 hours per week

Location

20 NE First Ave, Rochester, MN 55906

Education and Experience

• Bachelor’s degree in a relevant field. A combination of education and experience may be considered in place of a degree.

• If the degree is in social work, state board licensure is required.

• Previous experience in social services is required.

• Experience with long-term case management is preferred.

Requirements

• Must successfully pass all required background checks.

• Possess a valid driver’s license and meet the MVR requirements.

Competencies

• Flexible interpersonal and communication skills.

• High level of honor in dealing with confidential information.

• Works with integrity, valuing honesty and diligence.

• Excellent organizational skills and attention to detail.

• Proficient with PC, Microsoft Office, and databases.

Working Conditions

• Primarily sedentary work, involving extended periods of sitting and computer use.

• Must lift to 20 pounds occasionally.

• Professional setting, not eligible for a hybrid, remote-friendly work arrangement.

• Requires clear and effective communication with colleagues, participants, and community members.

Responsibilities

• Supervisory Responsibilities: None

Requirements

• Driving/Travel Requirements: Operate agency vehicles in support of program operations and organizational objectives. Frequent local travel is required; rare out-of-town or overnight travel may be necessary.

• Other Duties: Employees acknowledge that The Salvation Army is a church and agree to support its mission.