Case Manager

About The Role

We’re hiring a Case Manager to support and scale our Recovery Operations function. This is a highly execution-focused role where you’ll manage a portfolio of recovery cases, identify opportunities, and drive outcomes using our internal systems. You will work at the intersection of operations, data, and legal workflows—owning real business impact from day one. This is not a support role. You are responsible for moving cases forward, solving problems, and delivering results.

What You’ll Do

• Manage a portfolio of recovery cases from intake through resolution
• Navigate insurance carrier systems to validate and advance claims
• Identify high-value recovery opportunities using internal tools and datasets
• Communicate with payers to drive case progression and negotiate outcomes
• Maintain accurate case documentation and ensure data integrity
• Partner with Legal and Operations on complex or escalated cases
• Identify workflow inefficiencies and contribute to process improvements

Qualifications

• Bachelor’s degree
• 0–2 years of experience in operations, customer support, analytics, or similar roles
• Strong organizational and communication skills

Nice to Have

• Exposure to healthcare, insurance, legal operations, or fintech
• Experience with case management or workflow tools