Case Manager

About the Organization

Family Tree's mission is to partner with all people to prevent and overcome the interconnected issues of child abuse, domestic violence, and homelessness to promote safety, healing, and stability across generations. As a long-standing nonprofit human services agency, we are committed to empowering change and transforming the lives of vulnerable populations in our community. We recruit and retain high-quality, diverse team members who share our vision and invest in our staff through fair wages, competitive benefits, generous sick and vacation time, and professional development. Family Tree values and uplifts diverse and marginalized voices, addresses systemic oppression, and promotes inclusion and equity.

Family Tree GOALS is a 2Gen Model Shelter with a nine-month stay dedicated to providing a safe and supportive environment for families with children experiencing or at risk of homelessness. GOALS offers advocacy services and case management to families and operates 24/7 in Aurora, Arapahoe County.

Responsibilities

• Provide advocacy, crisis intervention, and conflict resolution to households affected by domestic violence and homelessness.
• Maintain confidentiality of shelter, employees, and client information per Family Tree policies.
• Demonstrate basic knowledge of domestic violence and its impact on survivors and children.
• Assist residents with housing navigation, benefits acquisition, educational/vocational referrals, financial empowerment, behavioral/health referrals, goal setting, life skills, and establishing a personal support network.
• Promptly enter documentation and information into Salesforce, HMIS, and other tracking systems for grant reporting.
• Complete accurate and timely documentation of client interactions.
• Follow up on applications for services and complete intakes of new clients.
• Communicate with partner agencies and professionals to better serve clients.
• Adhere to Family Tree’s Continuous Improvement Practice, including completing client support tools and sending feedback/post-exit surveys.
• Support volunteers, interns, and other staff at Family Tree shelters.
• Coordinate with the Program Director for materials and items needed.

Requirements

• Proficiency in English required.
• Access to reliable transportation daily.
• Ability to work a flexible schedule, including afternoons, evenings, weekends, and holidays as needed by the program.

Working Environment

This is a full-time, 40-hour-per-week, in-office position. The shelter operates 24/7, 365 days a year, and the schedule may vary based on program needs. Applicants must be comfortable with sitting/standing for long periods, talking, hearing (ordinary conversation), reading paperwork, and computer work, as well as possessing manual dexterity for operating computers and telephones.

Qualifications

Required Skills/Competencies:

• Critical Thinking: Ability to analyze facts objectively and think clearly under pressure.
• Problem Solving: Identify, prioritize, and implement solutions with limited supervision.
• Fostering Teamwork and Collaboration: Work effectively with team members, leadership, and partnering agencies; communicate ideas and disagreements constructively.
• Flexibility and Adaptability: Navigate unknown situations, make decisions with limited information, and transition between tasks in a fast-paced environment.
• Communication: Explain complex ideas in written and oral formats; provide clear direction and report factual interactions.
• Professionalism and Work Ethic: Manage time effectively, focus on client needs, and apply trauma-informed practices, cultural competency, and inclusiveness.
• Initiative: Work self-directedly while maintaining strong attention to detail, critical thinking, and organizational skills.

Preferred Skills/Competencies:

• Relationship Management: Build healthy working relationships with team members; experience working with vulnerable and marginalized populations.
• Decision Making: Gather information, evaluate options, and present solutions.
• Organizational Competency: Prioritize workload, manage time, and demonstrate strong attention to detail.
• Digital Literacy: Use Microsoft Suite programs, search engines, and other digital platforms effectively.
• Resourcefulness: Navigate Metro Denver community resources; understand voucher administration and Medicaid billing processes.