Case Manager

About the role

CASES is a New York City agency at the forefront of the intersection between behavioral health and involvement in the criminal justice system. Our mission is to increase public safety through innovative services that reduce crime and incarceration, improve behavioral health, promote recovery and rehabilitation, and create community success opportunities. The Behavioral Health division consists of a continuum of services for justice-involved individuals with serious mental illness. The Nathaniel Clinic located in the Bronx provides outpatient mental health and substance use services to adolescents and adults, focusing on providing care to those involved in the criminal legal system.

Responsibilities

• Provide core services including comprehensive care management, care coordination, and health promotion.
• Encourage and assist eligible clients to enroll with an insurance plan of their choice and assist with housing, medical, dental, and other community resources.
• Develop person-centered goal planning in collaboration with participants and support systems.
• Screen and assess individuals’ social drivers of health and assist with housing instability, food, transportation needs, and other concerns impacting wellness.
• Collaborate with participants and the care management team to identify services based on individual needs and recommend treatment objectives.
• Support program participants by providing care coordination, care management, and health promotion.
• Assist eligible clients to enroll in health insurance/Medicaid and identify other entitlements.
• Provide participant and family support and referrals to community and social support as needed.
• Participate in case conferences with ATI program staff and team members as needed.
• Assist participants with linkages and navigating systems within the behavioral health, human services, and criminal justice systems as appropriate.
• Use motivational interviewing, recovery, and trauma-informed approaches when delivering services.
• Provide individual community support, assist with entitlements, one-shot deals, and other community resources.
• Connect with family, significant others, and support systems, as identified by the participant, to promote recovery goals.
• Contribute to ongoing organizational commitments to diversity, equity, inclusion, and antiracist practices in delivery of services and work.
• Provide culturally competent services in accordance with CASES policies and practice.
• Perform any other duties as required by senior clinical leadership.

Requirements

• Bachelor’s degree in human or social services or related field.
• At least 2 years of work experience providing peer support to individuals with serious mental illness and/or substance use disorder and criminal justice involvement.
• Proficiency with computer and electronic and health records.

Qualifications

• Individuals with lived experience with mental health, substance use, or criminal legal experience are encouraged to apply.
• Bilingual in Spanish/English is preferred but not required.

Benefits

• Medical, dental, and vision insurance.
• Vacation and Paid Time Off – starting at 25 days off annually, plus an additional summer self-care day.
• 12 Paid Holidays per year.
• Retirement 403b with competitive matching up to 6%.
• Employee Referral Program.

Pay

The salary range for this role is $55,000 - $58,000 per year.

Schedule

Full-time Monday – Friday from 9:00 am to 5:00 pm, 35 hours per week excluding breaks. Workplace flexibility allows staff to complete their workday from home or another suitable space, typically after reporting to the office and/or engaging in field or community-based work.