Case Manager

Key Responsibilities

• Manage a high-volume caseload end to end, documentation, processing, follow-up, and closure.
• Maintain accurate case records in the case management system, ensuring all milestones, deadlines, and correspondence are logged in real time.
• Prioritize and triage cases based on urgency, compliance deadlines, and attorney direction; escalate issues proactively to avoid delays.
• Serve as the primary liaison between Strategic Legal Practices and assigned attorneys, providing timely updates on case strategy, status, and required actions.
• Prepare case files, documentation packages, and correspondence for attorney review; respond promptly to all attorney requests.
• Cook up across departments — including compliance, client services, paralegal support, and billing — to move cases forward efficiently.
• Serve as a professional point of contact for clients, delivering clear updates on status, timelines, and documentation needs.
• Ensure all files are complete and compliant with program and regulatory standards; support audits and compliance reviews as needed.

WORK ENVIRONMENT & EXPECTATIONS

• A high-volume, production-oriented role with clear caseload benchmarks and quality standards.
• Daily interaction with attorneys and legal staff; professional, responsive communication is essential.
• Occasional overtime may be required during peak periods or to meet critical deadlines.
• Strict confidentiality regarding sensitive client and legal information is required at all times.

Requirements

• 2+ years of experience in case management, legal support, or a related field; law firm or legal services environment strongly preferred.
• Proven ability to manage a high-volume caseload with competing deadlines in a fast-paced setting.
• Strong written and verbal communication skills; comfortable corresponding directly with attorneys and legal staff.
• High attention to detail; proficiency with case management software and Microsoft Office Suite.
• Familiarity with legal workflows, court procedures, or compliance frameworks a plus.
• Associate’s or Bachelor’s degree in Business Administration, Paralegal Studies, or a related field preferred.

Benefits

• 401(k) with Employer Match – Plan for your future with confidence and company support.
• Health, Dental, and Vision Insurance – Comprehensive coverage to keep you and your family healthy.
• Short-Term, Long-Term Disability & Life Insurance – Financial protection for life’s unexpected events.
• Paid Parking – Convenient and covered, so you can focus on your day.
• Generous Paid Time Off – Ample time to rest, recharge, and take care of personal matters.
• Employee Referral Program – Earn rewards for introducing talented individuals to our team.
• Employee Assistance Program (EAP) – Confidential resources for personal and professional support.
• Employee Discount Program – Access to exclusive savings on a variety of products and services.
• Compensation: $30-35/hr