Case Manager

About the role

The Rapid Diversion Program (RDP) Case Manager is responsible for providing wraparound, field-based case management and rehabilitative services to a caseload of approximately 20 diversion clients. This role requires fostering strong collaborative relationships with external treatment providers and RDP court staff.

Responsibilities

• Provide wraparound, field-based services to support recovery goals
• Actively engage clients in services through the development of strong rapport, consistent contact, and use of motivational interviewing
• Teach prosocial and recovery skills for long-term stability in the community
• Engage and join with collaterals (family members, court) as appropriate
• Cultivate and maintain strong relationships with RDP court staff
• Support new clients in understanding the court process, appropriate court conduct, and their specific responsibilities for diversion
• Absorb and accompany clients to linkage appointments when appropriate
• Procure written progress reports from community providers and submit them to court within established deadlines
• Maintain comprehensive case notes in the electronic health record per program guidelines
• Participate in program data collection per program guidelines
• Conduct custody pick-ups from LA county jails
• Aid clients in attending scheduled court appearances, providing transportation and accompaniment as necessary
• Maintain active license and/or registrations as applicable (i.e. BBS, CCAPP)
• Support clients in understanding the court process, appropriate court conduct, and their specific responsibilities for diversion
• Assist clients in attending scheduled court appearances, providing transportation and accompaniment as necessary
• Procure written progress reports from community providers and submit them to court within established deadlines
• Cultivate and maintain strong relationships with RDP court staff
• Maintain comprehensive case notes in the electronic health record per program guidelines
• Participate in program data collection per program guidelines
• Regular attendance required. Holiday or weekend work may be required
• Maintain and uphold Agency mission statement, values, policies, procedures, and principles
• Perform other duties as needed

Requirements

• Experience working with culturally diverse populations
• Valid CA driver's license, proof of insurance and own vehicle required. Ability to transport clients in personal vehicle as needed
• Spanish speaking
• Must not be on any type of legal supervision (probation or parole)
• Verification of Employment Eligibility and Background Check
• Basic computer skills
• Case Manager I: Less than 2 years case management experience
• Case Manager II: 2 years case management experience
• Case Manager III: 3 or more years of case management experience
• Previous case management experience
• Lived experience with homelessness, mental health/substance use recovery or the criminal justice system
• Experience working with the forensic and/or dual-diagnosed populations

Qualifications

• Empathetic and relational: Demonstrates strong communication and relationship-building skills to effectively engage clients
• Culturally competent: Understands and responds sensitively to diverse backgrounds, identities, and needs
• Resourceful and efficient: Navigates and utilizes available resources quickly and effectively to support client outcomes
• Collaborative: Works well within diverse teams to address complex challenges and achieve shared goals
• Adaptable: Responds flexibly to shifting client needs and dynamic work environments
• Critical thinker and problem solver: Applies analytical and creative thinking to overcome barriers and support client success
• Detail-oriented and organized: Manages time effectively while maintaining accuracy and thorough documentation
• Effective communicator: Delivers clear, professional, and solution-focused communication with clients, court partners, and the Project 180 RDP team
• Emotionally intelligent: Accepts feedback constructively and navigates difficult situations with professionalism and diplomacy
• Respectful and professional: Maintains courteous, helpful interactions and appropriate professional boundaries at all times