Case Manager

Essential Functions

• Conducts psychosocial assessments and social determinant of health screenings and responds to referrals from providers and other Spectrum staff.
• Provides comprehensive patient education on and resource referrals for identified social determinant of health and other psychosocial needs including financial/food/housing/transportation insecurity, interpersonal violence, immigration concerns, and educational needs.
• Assists patients in understanding their diagnoses, treatment options, and resources available to them. Provides support for advanced care planning.
• Troubleshoots barriers to adhering to plan of care.
• Mets with patients in office to identify patient needs/concerns and making warm/lukewarm handoffs to internal and external resources.
• Audit medical record outcomes related to area of expertise.
• Prepares reports and audits requested by the supervisor.
• Serves on special committees and performs other duties as assigned.

Minimum Qualifications And Experience

• Bachelor’s degree in Social Work, Sociology, Anthropology, Psychology, Ethnic Studies, other Social Science, or related field preferred.
• At least one (1) year experience in benefit navigation, resource coordination, case management or clinical experience in ambulatory healthcare.
• Professional or volunteer experience working with a multilingual, multicultural patient/client population.
• Comfort communicating through telephonic, video, and in-person interpreters - REQUIRED.
• Bilingual in English and at least one of the following: Spanish, Haitian Creole, Mandarin, Arabic, Russian, Ukrainian, or Portuguese preferred but not required.
• Basic knowledge of public benefits, community resources, and immigration resources in Philadelphia area preferred.
• Knowledge of Word and EXCEL spreadsheet software applications - REQUIRED.
• Knowledge in accessing and using the Internet - REQUIRED.
• Ability to be flexible and work at all center locations as required.