Case Manager

This position is part of a Supportive Housing partnership between Simpson Housing Services, Aeon, and Avivo. The role provides case management to residents at Aeon’s OHP properties—Lamoreaux and the Continental in Downtown Minneapolis—which offer 143 formerly homeless adults a safe, permanent home along with support services to help residents regain and maintain stability in their lives, homes, and community. The team operates under a Harm Reduction and Housing First Model, using Housing Support funding to address each participant’s unique needs and goals.

Responsibilities

• Provide effective case management to program participants, maintaining a caseload of at least 18 individuals.
• Complete intakes and assist with the tenancy application process for new participants.
• Meet weekly with participants, including at least one monthly home visit in their apartments.
• Partner with participants to develop self-defined goals focused on improving stability and achieving greater economic independence.
• Orient participants to the program’s service policies, procedures, and expectations.
• Offer regular, quality contact to build trust, assist in crisis prevention, and address individual needs.
• Support participants in connecting with appropriate community resources.
• Build relationships with property managers and facilitate communication regarding tenancy concerns and property issues.
• Provide transportation and accompany residents to appointments related to their goals.
• Deliver flexible services during times that meet client needs.

Housing Stability Support

• Partner with participants to address barriers to housing, such as lack of identifying documents, warrant closures, evictions, or criminal record expungements.
• Assist individuals in completing tenancy education to understand their lease, rights, and responsibilities as tenants.
• Help participants obtain furniture and other necessary household items.
• Address housekeeping and environmental needs with participants.
• Prepare participants for transitioning to independent housing.

Financial Stability Support

• Partner with participants to establish and maintain eligibility for government benefits, including Housing Support, SSI, and health coverage.
• Connect participants with education, training, and/or employment opportunities.
• Improve financial health by developing realistic budgets and spending plans.

Documentation and Recordkeeping

• Maintain individual electronic files, including timely, detailed case notes of each interaction.
• Understand and comply with necessary documentation for Housing Support.
• Maintain accurate records, including employee timesheets, credit card, and mileage reimbursement.

Public Relations and Networking

• Communicate and coordinate services with all team members.
• Attend regular team meetings and other required agency or community-level meetings.
• Interpret the agency’s mission and programs effectively to constituents.
• Attend and participate in professional training, workshops, and site visits.

Commitment to Racial Equity and Social Justice

• Work within and across agency departments to build a culture of equity and antiracism.
• Evolve knowledge and strategy of equity and antiracism on an individual and team level.
• Participate in meetings, training, and workshops hosted by SHS about diversity, equity, inclusion, antiracism, and related topics.

Requirements

• Bachelor’s degree in human services or equivalent experience.
• Broad knowledge of housing resources.
• Valid driver’s license and access to a car.

Preferred Qualifications

• Experience working with individuals who are homeless or personal experience of homelessness.
• Experience with low-income single adults, people experiencing homelessness, diverse populations, and those with mental health, chemical use, or trauma histories.

Essential Knowledge, Abilities, and Skills

• Ability to take initiative, think critically, be flexible, and focus on solutions.
• Strong independent work ethic with excellent teamwork and collaboration skills.
• Ability to establish and maintain effective working relationships within and outside the organization.
• Promote a professional work environment that is affirming, respectful, culturally competent, and rooted in anti-racist practice.
• Proficient computer skills, including Microsoft Word, Excel, and Outlook; ability to learn additional programs as needed.
• Ability to maintain confidentiality and professional boundaries in all interactions.

Essential Mental and Physical Functions

• Proficient in reading, writing, hearing, and speaking English; ability to communicate via phone, text, and email.
• Able to move about the community and public places (e.g., apartment buildings) with awareness of personal safety.
• Occasional lifting of items up to 25 pounds.

Schedule

Generally Monday to Friday, 9:00 AM – 5:00 PM, with flexibility to meet client needs.