Case Manager

Qualifications

• Bachelor’s degree in human services or equivalent in education and experience required.
• Minimum of 3-4 years of related work experience and knowledge of case management.
• Valid driver’s license and driving record that meets insurability requirements as defined by the company.
• Current CPR/First Aid Certification as required by state/program.

Skills

• Knowledge of case management.
• Exceptional people skills with an ability to establish rapport quickly with others.
• Demonstrated abilities to effectively present information and respond to questions from groups of managers, individuals served, families, and the general public.
• A demonstrated work ethic with an ability to multitask and juggle changing priorities.
• Ability to handle crisis situations with minimal supervision.
• Ability to analyze and interpret periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to work with metrics, analyze data, Excel abilities.

About the role

The Case Manager meets and works with individuals to gather information; assess each individual's needs; assess the plan and cost of care; and identify and implement services to meet an individual's needs. Provide case management services including intake, assessment, crisis intervention, advocacy, referral, and monitoring of families. Gather social history to assess family strengths and weaknesses, and to assess existing problems. Conduct home visits and office base services, and accompany individuals we serve on an as needed basis. Coordinate care with outreach workers, health educators, nutritionists, and other service provides to prevent service duplication and to ensure the consumer receives high-quality care. Identify and procure group services appropriate for the individual to maximize the ability to live outside of an institution. Plan and assist in obtaining services from third-party service providers. Develop a plan of care for each individual to include services such as advocacy/case management, independent living skills, training, peer support, physical therapy, cognitive therapy, etc. Monitor the delivery of services in coordination with the individual and third-party service providers. Assist individuals with related matters including eligibility for benefits through Medicaid, Medicare, Social Security, and private insurance.