Case Manager

Responsibilities

• Build professional relationships with clients and maintain confidentiality
• Review client eligibility documents and explore non-shelter alternatives
• Create and manage client files and records
• Conduct intake interviews and psycho-social assessments
• Develop and update Independent Living Plans with short- and long-term goals
• Refer clients to permanent housing and community-based services
• Support clients in overcoming barriers and advocating for themselves
• Track client progress and document updates through regular contact
• Follow up with clients and referral agencies to monitor service outcomes
• Provide data for required reports (weekly, monthly, quarterly, annual)
• Act as a liaison with outside organizations for education, healthcare, childcare, housing, and legal matters

Qualifications

• A High School Diploma or equivalent required
• An Associate or Bachelor’s Degree in Human Services, Social Work, or a related field strongly preferred
• At least 1 year of experience in case management or social services working with individuals experiencing homelessness, substance use, mental health challenges, or other complex needs
• Strong interpersonal skills and the ability to build trust with individuals from diverse backgrounds
• Clear and effective communication skills for conducting interviews, documenting progress, and coordinating with external partners
• The ability to maintain accurate records and meet reporting deadlines
• A commitment to maintaining client confidentiality and adhering to professional ethics
• Familiarity with New York City’s housing, healthcare, legal, childcare, and educational resources
• Problem-solving skills and a supportive approach to helping clients overcome challenges
• Organized and detail-oriented, with the ability to manage multiple responsibilities
• Culturally sensitive and responsive to the needs of individuals and families experiencing homelessness

Benefits

• Medical, dental, and vision insurance
• 25 days of paid time off
• Access to a retirement account with an employer to match
• Tuition reimbursement

Schedule

Full-time non-exempt role with an hourly rate of $26.76 (annualized at 35 hours a week to $48,705) with a full benefits package. The role is located in Rochdale, Queens and has a schedule of Tuesday-Saturday 2pm-10pm.