Case Manager

Responsibilities

• Oversee an assigned portfolio of residents, providing consistent case management support tailored to individual housing stability and wellness goals.
• Meet with tenants regularly through outreach, intake conversations, and ongoing check-ins to assess needs, monitor progress, and adjust support plans as appropriate.
• Help residents secure and maintain public benefits, stay current with rent obligations, and address barriers that may affect continued housing.
• Cook up referrals to community-based resources such as health care, behavioral health, substance use services, and employment programs, while encouraging successful follow-through.
• Partner with property management during unit walkthroughs, pest control visits, and habitability-related concerns to support safe and stable living conditions.
• Foster a positive tenant community by organizing group activities, resident meetings, and engagement events in collaboration with staff and tenants.
• Intervene during tenant crises by using de-escalation techniques, documenting incidents, and connecting individuals with appropriate support services.
• Maintain accurate case records, complete required documentation, and safeguard confidential client information in accordance with agency standards.
• Work closely with internal teams and external service providers to advocate for residents and report any suspected abuse or neglect through proper channels.
• Absorb site-based operational support activities, including resident recertification efforts, check disbursement days, and attendance at scheduled meetings.

Requirements

• Experience providing case management, administrative support, or direct services to vulnerable populations in housing, social services, or community-based settings.
• Ability to manage a high-volume caseload while maintaining accurate documentation, organized files, and timely follow-up.
• Strong interpersonal skills with the ability to build trust, communicate clearly, and work effectively with residents from diverse backgrounds.
• Confidence handling crisis situations with sound judgment and calm de-escalation techniques.
• Proficiency in administrative tasks such as data entry, recordkeeping, and filing.
• Knowledge of community resources, public benefits, and service referral practices that support housing retention and client stability.
• Ability to collaborate with multidisciplinary teams, property staff, and outside partners to coordinate care and tenant support.
• Commitment to confidentiality, attention to detail, ethical standards, and respectful client-centered service delivery.

Qualifications

• TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.
• We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
• TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.
• We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
• TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.
• We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Skills

• Compassion and organization skills.
• Strong administrative support skills.
• Sound judgment in challenging situations.
• The ability to build trust with tenants, property staff, and community partners.

Benefits

• Medical, vision, dental, and life and disability insurance.
• Access to top jobs, competitive compensation and benefits.
• Free online training.
• Company 401(k) plan.

Pay

Compensation and benefits will vary based on experience and qualifications.

Schedule

This is a Long-term Contract position.