Case Manager

About the role

The Case Manager is responsible for managing all pre-litigation claims files from date assigned through resolution or transfer to litigation. The case manager ensures the client's overall experience with our firm is an excellent one by properly handling each case according to attorney instruction and firm procedures.

Essential Functions

• Maintains a professional and courteous demeanor to RHLF's employees and clients
• Must be able to multi-task and handle tasks quickly and tactfully with all staff levels and the public
• Must be able to clearly communicate with the clients and coordinate medical treatment and diagnostics treatment as instructed by the attorney
• Must be able to make meaningful, forward moving updates to the client portal at least every 30 days
• Understand auto insurance policies and coverages, and properly confirm all applicable coverages
• Able to accurately record all necessary information in Needles
• Able to order medical records and invoices as needed and properly record each in Needles
• Able to complete a comprehensive medical records summary
• Able to draft demands
• Other duties as assigned

Requirements

• High School diploma or equivalent required
• 2 years of experience in a Personal Injury Case Management
• Excellent communication skills, both written and verbal
• Attention to detail is a must
• Exceptional customer service skills
• Able to work effectively both independently and as part of a team

Physical Demands and Work Environment

• Occasionally/Frequently/Continually required to stand, walk, and sit
• Occasionally/Frequently/Continually required to lift/push/carry items less than 25 pounds/up to 25 pounds/up to 50 pounds/more than 50 pounds.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• STD/LTD
• Accident
• Critical Illness
• Hospital Indemnity
• Identity Theft Insurance