CASE MANAGER

Responsibilities

• Conducts comprehensive assessments to identify participant needs.
• Develops, implements, and monitors individualized service and treatment plans.
• Assists participants in establishing recovery goals and achieving positive outcomes.
• Advocates for participants to ensure access to appropriate services, supports, and community resources.
• Provides community-based case management and support services.
• Conducts screenings, referrals, and service coordination activities.
• Connects participants to behavioral health, medical, housing, employment, transportation, educational, and social service resources.
• Assists participants with obtaining benefits and entitlements, including but not limited to Medicaid, Social Security benefits, housing assistance, and community resources.
• Collaborates with internal programs and external community providers to ensure continuity of care.
• Establishes and maintains relationships with community service agencies and referral sources.
• Identifies service gaps and participates in program development and quality improvement initiatives.
• Completes assessments, case notes, treatment plans, discharge planning, and other required documentation.
• Assists with program reporting and compliance activities.
• Maintains confidentiality and protects participant information in accordance with HIPAA and agency policies.
• Demonstrates professionalism, ethical conduct, and sound judgment.
• Participates in required trainings, supervision, and professional development activities.
• Supports overall program operations and administrative responsibilities.

Qualifications

• Bachelor's Degree in Human Services, Social Work, Psychology, Counseling, Sociology, Behavioral Health, or a related field required.
• One (1) year of case management experience preferred.
• Minimum two (2) years of experience supporting individuals in behavioral health, addiction recovery, mental health, or related human service settings preferred.
• Valid driver's license with acceptable driving record required.
• Ability to work effectively in both office and community-based settings.

Skills

• Intermediate computer proficiency and ability to utilize documentation systems.
• Strong verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to assess participant needs and identify appropriate resources.
• Excellent problem-solving and critical thinking skills.
• Ability to work independently and manage multiple priorities.
• Ability to establish and maintain professional relationships with participants, providers, and community partners.
• Strong advocacy and service coordination skills.
• Knowledge of community resources, entitlement programs, and behavioral health services.
• Ability to maintain confidentiality and professional boundaries.