Case Manager

About the Role

Path of Life Ministries (POLM) Case Managers work with clients (shelter guests and/or others enrolled in POLM programs) to assess assets and needs, and assist in developing and monitoring:

• Individual action plans leading toward self-sufficiency.
• Short- and long-term goals for successful completion of the action plan, aiming to exceed expectations.
• Tools, resources, and support systems to achieve and surpass plan goals.

Case Managers act as advocates, encouragers, and resources, helping clients identify and address unhelpful habits or thought patterns that hinder self-sufficiency, stability, or contribute to cycles of poverty, dependency, or homelessness.

Responsibilities

• Maintains excellent client files, tracking documented progress and referrals.
• Verifies intake information is complete and accurate; ensures action plan activities comply with program policies and grant guidelines.
• Performs all client assessments and develops an Individual Action Plan with each client, monitoring progress weekly.
• Provides encouragement and assists clients in attaining or addressing:
  • Employment and permanent housing.
  • Medical and mental health concerns.
  • Federal, state, and local mainstream benefit assistance.
  • Personal identification.
  • Counseling, referrals, and workshops for life skills, legal aid, substance abuse, and other services leading to self-sufficiency.
• Supports Program Directors by providing weekly reports on client progress and making recommendations regarding continued participation or program exit.
• Attends company case management and operations meetings, as well as other relevant outside meetings when requested or approved.
• Other duties as assigned.

Qualifications

• Associate or Bachelor’s degree in Social Sciences, Social Work, Psychology, or a related field (required).
• Two years of experience in case management services (preferred).
• Experience working with homeless and mentally ill populations (preferred).
• Working knowledge and practice of Motivational Interviewing, Trauma-Informed Care, and cognitive approaches to social services.
• Understanding of the “hidden rules,” motivating factors, and dynamics of social class and generational poverty in America.
• Peer Support and/or WRAP certification (preferred).
• Computer skills with proficiency in Microsoft Office, Excel, and preferably Access.
• Experience working with chronically unemployed individuals (preferred).
• Strong interpersonal skills to engage participants and resource providers.
• Demonstrated ability to work independently and as an effective team player.
• Strong written and verbal communication skills.
• Ability to maintain and execute confidential information.
• Highly motivated self-starter with the ability to coordinate multiple projects/tasks in a high-pressure environment.
• Ability to work with diverse communities and exercise mature judgment.
• Problem-solving and conflict resolution skills.
• Employment eligibility verification and successful completion of background screening.

Schedule

Temporary, full-time position requiring 40 hours per week. Work schedules are subject to change based on business needs and operational requirements. Flexibility and adaptability are essential.

Physical Requirements

• Sitting for 50% of the time; standing and walking for the remaining 50%.
• Carrying up to 30 lbs for short distances.
• Occasional bending down and lifting.

Benefits

• 401(k)/Retirement plan.