Case Manager

About the role

Lifeline Connections is a community-based behavioral health organization that specializes in providing confidential and compassionate care to individuals who experience substance use and/or mental health conditions. Our Vision - As the premier provider of substance use and mental health services in the Pacific Northwest, we are respected and the most trusted resource for behavioral health treatment and whole-person care. We provide a comprehensive continuum of coordinated quality services, foster enduring relationships, and empower our communities to truly thrive. Our Mission - Through superior customer service, high quality programs, and well-trained and dedicated staff, we inspire hope and support lifesaving changes for people affected by substance use and mental health conditions.

Responsibilities

• Under the supervision of the Program Director and Program Supervisor, the Mental Health Case Manager provides community-based behavioral health, care coordination, and re-entry support services to participants.
• Conduct comprehensive assessments, including whole-person and Health-Related Social Needs (HRSN) assessments, to identify participant strengths, barriers, risks, and service needs.
• Develop, implement, and monitor individualized Re-Entry Care Plans that are strength-based, participant-centered, culturally responsive, and aligned with identified goals and service needs.
• Regularly evaluate participant progress and adjust interventions and service plans to support successful community integration and recovery outcomes.
• Provide targeted re-entry case management services in accordance with Washington State's Medicaid Re-Entry Demonstration Initiative (1115 Waiver), agency standards, and clinical recommendations.
• Carefully coordinate access to behavioral health treatment, substance use disorder services, medical care, housing resources, transportation, employment supports, benefits, and other community services.
• Facilitate incoming and outgoing referrals and ensure continuity of care across providers, agencies, and systems.
• Utilize sound judgment and problem-solving skills to address participant needs, barriers to care, and service engagement challenges.
• Serve as an active member of the multidisciplinary treatment team by contributing clinical observations, recommendations, and participant progress updates.
• Collaborate effectively with correctional facilities, healthcare providers, community agencies, managed care organizations, probation officers, courts, and other stakeholders to support participant outcomes.
• Maintain timely, accurate, and complete documentation of all services, contacts, assessments, and care coordination activities in accordance with: • WAC 246-341 • RCW 71.05 • Medicaid Re-Entry Demonstration requirements • HIPAA and 42 CFR Part 2 confidentiality requirements • Agency policies and procedures.
• Demonstrate accountability for compliance with federal, state, and agency regulations governing behavioral health service delivery.
• Support agency quality improvement activities, accreditation standards, and performance outcomes through accurate documentation and adherence to best practices.
• Develop and maintain collaborative relationships with community agencies, service providers, and referral partners to improve participant access to resources and support services.
• Identify community resources and advocate for participants to obtain services necessary to support recovery, stability, and successful re-entry.
• Represent the agency professionally in community meetings, care coordination activities, case staffing, and other approved forums.
• Demonstrate professionalism, ethical decision-making, cultural humility, and adherence to agency values and professional standards.
• Participate in supervision, training, staff development, and continuous quality improvement activities.
• Support and implement agency policies, procedures, and organizational initiatives.

Qualifications

• Bachelor's degree in Behavioral Health, Psychology, Social Work, Human Services, Counseling, or a closely related field preferred.
• Washington State Department of Health credential required or ability to obtain and maintain required credentialing.
• Minimum of one year of paid or volunteer experience working with individuals experiencing mental health, substance use, co-occurring disorders, or related behavioral health conditions.
• Familiarity with applicable Washington State behavioral health regulations, including RCW 71.05 and WAC 246-341.
• Preferred qualifications include Substance Use Disorder Professional Trainee (SUDPT) credential, experience providing re-entry, care coordination, case management, or community behavioral health services.

Skills

• Strong interpersonal skills.
• Sound judgment and adaptability.
• Independent decision-making.
• The ability to coordinate services across multiple systems while maintaining participant engagement and regulatory compliance.

Benefits

• Comprehensive benefits package including medical, dental, and vision coverage, Short Term Disability, Long Term Disability, and Life Insurance.
• Access to supplemental coverage options.
• 401(k) retirement plan.
• Generous paid time off, including PTO, paid holidays, and personal holidays.